'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
}
- def case_get_note_msg_prefix(self, cr, uid, id, context=None):
- return 'Case'
-
def create(self, cr, uid, vals, context=None):
obj_id = super(crm_helpdesk, self).create(cr, uid, vals, context)
self.create_send_note(cr, uid, [obj_id], context=context)
return obj_id
- def create_send_note(self, cr, uid, ids, context=None):
- msg = '%s has been <b>created</b>.' % (self.case_get_note_msg_prefix(cr, uid, ids, context=context))
- self.message_append_note(cr, uid, ids, body=msg, context=context)
- return True
-
def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
"""Automatically called when new email message arrives"""
res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)
# ******************************
# OpenChatter
# ******************************
-
+
def case_get_note_msg_prefix(self, cr, uid, id, context=None):
- return 'Helpdesk'
+ """ override of default base_state method. """
+ return 'Case'
-# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
+ def create_send_note(self, cr, uid, ids, context=None):
+ msg = '%s has been <b>created</b>.' % (self.case_get_note_msg_prefix(cr, uid, ids, context=context))
+ self.message_append_note(cr, uid, ids, body=msg, context=context)
+ return True
+
+# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: