'case_id': case.id,
'case_subject': case.name,
'case_date': case.date,
+ 'case_description': case.description,
'case_user': (case.user_id and case.user_id.name) or '/',
'case_user_email': (case.user_id and case.user_id.address_id and case.user_id.address_id.email) or '/',
<separator colspan="4" string="Special Keywords to Be Used in The Body"/>
<label align="0.0" string="%%(case_id)s = Case ID" colspan="2"/>
<label align="0.0" string="%%(case_subject)s = Case subject" colspan="2"/>
+ <label align="0.0" string="%%(case_description)s = Case description" colspan="2"/>
<label align="0.0" string="%%(case_date)s = Creation date" colspan="2"/>
<label align="0.0" string="%%(email_from)s = Partner email" colspan="2"/>
<label align="0.0" string="%%(partner)s = Partner name" colspan="2"/>