c.planned_cost,
count(*) as nbr,
extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as delay_close,
- (SELECT count(id) FROM email_message WHERE model='crm.helpdesk' AND res_id=c.id AND history=True) AS email,
+ (SELECT count(id) FROM email_message WHERE model='crm.helpdesk' AND res_id=c.id AND email_from IS NOT NULL) AS email,
abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
from
crm_helpdesk c