_description = "Helpdesk report after Sales Services"
_auto = False
- def _get_data(self, cr, uid, ids, field_name, arg, context={}):
-
- """ @param cr: the current row, from the database cursor,
- @param uid: the current user’s ID for security checks,
- @param ids: List of case and section Data’s IDs
- @param context: A standard dictionary for contextual values """
-
- res = {}
- state_perc = 0.0
- avg_ans = 0.0
-
- for case in self.browse(cr, uid, ids, context):
- if field_name != 'avg_answers':
- state = field_name[5:]
- cr.execute("select count(*) from crm_opportunity where \
- section_id =%s and state='%s'"%(case.section_id.id, state))
- state_cases = cr.fetchone()[0]
- perc_state = (state_cases / float(case.nbr)) * 100
-
- res[case.id] = perc_state
- else:
- model_name = self._name.split('report.')
- if len(model_name) < 2:
- res[case.id] = 0.0
- else:
- model_name = model_name[1]
-
- cr.execute("select count(*) from crm_case_log l, ir_model m \
- where l.model_id=m.id and m.model = '%s'" , model_name)
- logs = cr.fetchone()[0]
-
- avg_ans = logs / case.nbr
- res[case.id] = avg_ans
-
- return res
-
_columns = {
'name': fields.char('Year', size=64, required=False, readonly=True),
'user_id':fields.many2one('res.users', 'User', readonly=True),
'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
'nbr': fields.integer('# of Cases', readonly=True),
'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True),
- 'avg_answers': fields.function(_get_data, string='Avg. Answers', method=True, type="integer"),
- 'perc_done': fields.function(_get_data, string='%Done', method=True, type="float"),
- 'perc_cancel': fields.function(_get_data, string='%Cancel', method=True, type="float"),
'month':fields.selection([('01', 'January'), ('02', 'February'), \
('03', 'March'), ('04', 'April'),\
('05', 'May'), ('06', 'June'), \
('07', 'July'), ('08', 'August'),\
('09', 'September'), ('10', 'October'),\
('11', 'November'), ('12', 'December')], 'Month', readonly=True),
- 'company_id': fields.many2one('res.company', 'Company', readonly=True),
- 'create_date': fields.datetime('Create Date', readonly=True),
- 'day': fields.char('Day', size=128, readonly=True),
- 'delay_close': fields.char('Delay to close', size=20, readonly=True),
+ 'delay_close': fields.float('Delay to Close',digits=(16,2),readonly=True, group_operator="avg"),
'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
'company_id': fields.many2one('res.company', 'Company', readonly=True),
- 'date_deadline': fields.date('Deadline'),
+ 'date_deadline': fields.date('Deadline', select=True),
'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
+ 'channel_id': fields.many2one('crm.case.channel', 'Channel'),
+ 'categ_id': fields.many2one('crm.case.categ', 'Category', \
+ domain="[('section_id','=',section_id),\
+ ('object_id.model', '=', 'crm.helpdesk')]"),
+ 'planned_cost': fields.float('Planned Costs'),
+ 'create_date': fields.date('Creation Date' , readonly=True, select=True),
+ 'date_closed': fields.date('Close Date', readonly=True, select=True),
+ 'delay_expected': fields.float('Overpassed Deadline',digits=(16,2),readonly=True, group_operator="avg"),
+ 'day': fields.char('Day', size=128, readonly=True),
+ 'email': fields.integer('# Emails', size=128, readonly=True),
}
def init(self, cr):
create or replace view crm_helpdesk_report as (
select
min(c.id) as id,
- to_char(c.create_date, 'YYYY') as name,
- to_char(c.create_date, 'MM') as month,
+ to_char(c.date, 'YYYY') as name,
+ to_char(c.date, 'MM') as month,
+ to_char(c.date, 'YYYY-MM-DD') as day,
+ to_char(c.create_date, 'YYYY-MM-DD') as create_date,
+ to_char(c.date_closed, 'YYYY-mm-dd') as date_closed,
c.state,
c.user_id,
c.section_id,
c.company_id,
c.priority,
c.date_deadline,
+ c.categ_id,
+ c.channel_id,
+ c.planned_cost,
count(*) as nbr,
- 0 as avg_answers,
- 0.0 as perc_done,
- 0.0 as perc_cancel,
- to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
+ extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as delay_close,
+ (SELECT count(id) FROM mail_message WHERE model='crm.helpdesk' AND res_id=c.id AND email_from IS NOT NULL) AS email,
+ abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
from
crm_helpdesk c
- group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
+ group by to_char(c.date, 'YYYY'), to_char(c.date, 'MM'),to_char(c.date, 'YYYY-MM-DD'),\
c.state, c.user_id,c.section_id,c.priority,\
- c.partner_id,c.company_id,c.date_deadline
+ c.partner_id,c.company_id,c.date_deadline,c.create_date,c.date,c.date_closed,\
+ c.categ_id,c.channel_id,c.planned_cost,c.id
)""")
crm_helpdesk_report()
projects / odoo / odoo.git / blobdiff