('07', 'July'), ('08', 'August'),\
('09', 'September'), ('10', 'October'),\
('11', 'November'), ('12', 'December')], 'Month', readonly=True),
- 'company_id': fields.many2one('res.company', 'Company', readonly=True),
- 'create_date': fields.datetime('Create Date', readonly=True),
- 'day': fields.char('Day', size=128, readonly=True),
- 'delay_close': fields.char('Delay to close', size=20, readonly=True),
+ 'delay_close': fields.float('Delay to Close',digits=(16,2),readonly=True, group_operator="avg"),
'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
'company_id': fields.many2one('res.company', 'Company', readonly=True),
- 'date_deadline': fields.date('Deadline'),
+ 'date_deadline': fields.date('Deadline', select=True),
'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
+ 'channel_id': fields.many2one('crm.case.channel', 'Channel'),
+ 'categ_id': fields.many2one('crm.case.categ', 'Category', \
+ domain="[('section_id','=',section_id),\
+ ('object_id.model', '=', 'crm.helpdesk')]"),
+ 'planned_cost': fields.float('Planned Costs'),
+ 'create_date': fields.date('Creation Date' , readonly=True, select=True),
+ 'date_closed': fields.date('Close Date', readonly=True, select=True),
+ 'delay_expected': fields.float('Overpassed Deadline',digits=(16,2),readonly=True, group_operator="avg"),
+ 'day': fields.char('Day', size=128, readonly=True),
+ 'email': fields.integer('# Emails', size=128, readonly=True),
}
def init(self, cr):
create or replace view crm_helpdesk_report as (
select
min(c.id) as id,
- to_char(c.create_date, 'YYYY') as name,
- to_char(c.create_date, 'MM') as month,
+ to_char(c.date, 'YYYY') as name,
+ to_char(c.date, 'MM') as month,
+ to_char(c.date, 'YYYY-MM-DD') as day,
+ to_char(c.create_date, 'YYYY-MM-DD') as create_date,
+ to_char(c.date_closed, 'YYYY-mm-dd') as date_closed,
c.state,
c.user_id,
c.section_id,
c.company_id,
c.priority,
c.date_deadline,
+ c.categ_id,
+ c.channel_id,
+ c.planned_cost,
count(*) as nbr,
- to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
+ extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as delay_close,
+ (SELECT count(id) FROM mail_message WHERE model='crm.helpdesk' AND res_id=c.id AND email_from IS NOT NULL) AS email,
+ abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
from
crm_helpdesk c
- group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
+ group by to_char(c.date, 'YYYY'), to_char(c.date, 'MM'),to_char(c.date, 'YYYY-MM-DD'),\
c.state, c.user_id,c.section_id,c.priority,\
- c.partner_id,c.company_id,c.date_deadline
+ c.partner_id,c.company_id,c.date_deadline,c.create_date,c.date,c.date_closed,\
+ c.categ_id,c.channel_id,c.planned_cost,c.id
)""")
crm_helpdesk_report()