<!-- Helpdesk Support Categories Configuration Menu-->
<menuitem id="menu_config_helpdesk" name="Helpdesk"
groups="base.group_extended"
- parent="base.menu_base_config" sequence="7" />
+ parent="base.menu_base_config" sequence="60" />
<!-- Helpdesk Support Categories Form View -->
</record>
<menuitem action="crm_helpdesk_categ_action" name="Categories"
- id="menu_crm_case_helpdesk-act" parent="menu_config_helpdesk" />
+ id="menu_crm_case_helpdesk-act" parent="menu_config_helpdesk" groups="base.group_no_one"/>
<!-- Helpdesk Support Form View -->
<field name="partner_id" colspan="2"
on_change="onchange_partner_id(partner_id, email_from)"
select="1" />
- <field name="partner_address_id" colspan="2"
- on_change="onchange_partner_address_id(partner_address_id, email_from)"
- />
<newline/>
<field name="email_from" colspan="2"/>
<button name="remind_partner"
<field name="type">search</field>
<field name="arch" type="xml">
<search string="Search Helpdesk">
- <filter icon="terp-check" string="New"
+ <filter icon="terp-check" string="New"
name="current"
domain="[('state','=','draft')]"
help="New Helpdesk Request" />
help="Todays's Helpdesk Requests"
/>
<filter icon="terp-go-week"
- string="7 Days"
+ string="7 Days"
help="Helpdesk requests during last 7 days"
domain="[('date','<',current_date), ('date','>=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
/>
domain="['|', ('section_id', '=', context.get('section_id')), '|', ('section_id.user_id','=',uid), ('section_id.member_ids', 'in', [uid])]"
help="My Sales Team(s)" />
</field>
- <newline/>
+ <newline/>
<group expand="0" string="Group By...">
<filter string="Partner" icon="terp-partner"
domain="[]" help="Partner"