<!-- Helpdesk Support Categories Configuration Menu-->
<menuitem id="menu_config_helpdesk" name="Helpdesk"
groups="base.group_extended"
- parent="base.menu_base_config" sequence="7" />
+ parent="base.menu_base_config" sequence="60" />
<!-- Helpdesk Support Categories Form View -->
<field name="view_type">form</field>
<field name="view_id" ref="crm.crm_case_categ_tree-view"/>
<field name="domain">[('object_id.model', '=', 'crm.helpdesk')]</field>
- <field name="context">{'object_id':'crm.helpdesk'}</field>
+ <field name="context" eval="{'object_id': ref('model_crm_helpdesk')}"/>
<field name="help">Create and manage helpdesk categories to better manage and classify your support requests.</field>
</record>
<menuitem action="crm_helpdesk_categ_action" name="Categories"
- id="menu_crm_case_helpdesk-act" parent="menu_config_helpdesk" />
+ id="menu_crm_case_helpdesk-act" parent="menu_config_helpdesk" groups="base.group_no_one"/>
<!-- Helpdesk Support Form View -->
<field name="partner_id" colspan="2"
on_change="onchange_partner_id(partner_id, email_from)"
select="1" />
- <field name="partner_address_id" colspan="2"
- on_change="onchange_partner_address_id(partner_address_id, email_from)"
- />
<newline/>
<field name="email_from" colspan="2"/>
<button name="remind_partner"
<field name="description" colspan="4" nolabel="1" />
<separator colspan="4"/>
<group col="8" colspan="4">
- <field name="state" select="1"/>
+ <field name="state" select="1" widget="statusbar" statusbar_visible="draft,open,done" statusbar_colors='{"pending":"blue"}'/>
<button name="case_cancel"
states="draft,open,pending" string="Cancel"
type="object" icon="gtk-cancel" />
<group colspan="4">
<field colspan="4" name="email_cc" string="Global CC" widget="char"/>
</group>
- <field name="message_ids" colspan="4" nolabel="1" mode="tree,form" readonly="1">
+ <field name="message_ids" colspan="4" nolabel="1" mode="tree" readonly="1">
<tree string="History">
<field name="display_text" string="History Information"/>
<field name="email_from" invisible="1"/>
- <button
- string="Reply" attrs="{'invisible': [('email_from', '=', False)]}"
- name="%(mail.action_email_compose_message_wizard)d"
- context="{'mail.compose.message.mode':'reply', 'message_id':active_id}"
- icon="terp-mail-replied" type="action" />
+ <button
+ string="Reply" attrs="{'invisible': [('email_from', '=', False)]}"
+ name="%(mail.action_email_compose_message_wizard)d"
+ context="{'mail.compose.message.mode':'reply', 'message_id':active_id}"
+ icon="terp-mail-replied" type="action" />
</tree>
- <form string="History">
- <group col="4" colspan="4">
- <field name="email_from"/>
- <field name="date"/>
- <field name="email_to" widget="char" size="512"/>
- <field name="email_cc" widget="char" size="512"/>
- <field name="subject" colspan="4" widget="char" size="512"/>
- </group>
- <notebook colspan="4">
- <page string="Details">
- <group attrs="{'invisible': [('email_from', '=', False)]}">
- <field name="body_text" colspan="4" nolabel="1" height="250"/>
- <button colspan="4" string="Reply"
- name="%(mail.action_email_compose_message_wizard)d"
- context="{'mail.compose.message.mode':'reply', 'message_id':active_id}"
- icon="terp-mail-replied" type="action"/>
- </group>
- <group attrs="{'invisible': [('email_from', '!=', False)]}">
- <field name="display_text" colspan="4" nolabel="1" height="250"/>
- </group>
- </page>
- <page string="Attachments">
- <field name="attachment_ids" colspan="4" readonly="1" nolabel="1"/>
- </page>
- </notebook>
- </form>
</field>
<button string="Add Internal Note"
name="%(crm.action_crm_add_note)d"
context="{'model': 'crm.lead' }"
icon="terp-document-new" type="action" />
- <button string="Send New Email"
- name="%(mail.action_email_compose_message_wizard)d"
- icon="terp-mail-message-new" type="action"/>
+ <button string="Send New Email"
+ name="%(mail.action_email_compose_message_wizard)d"
+ icon="terp-mail-message-new" type="action"/>
</page>
<page string="Extra Info" groups="base.group_extended">
- <group colspan="2" col="2">
+ <group colspan="2" col="2" groups="base.group_no_one">
<separator colspan="4" string="Dates"/>
<field name="create_date"/>
<field name="write_date"/>
<field name="type">search</field>
<field name="arch" type="xml">
<search string="Search Helpdesk">
- <filter icon="terp-check" string="New"
- name="current"
- domain="[('state','in',('draft', 'open'))]"
- help="Draft and Open Helpdesk Request" />
+ <filter icon="terp-check" string="New"
+ name="current"
+ domain="[('state','=','draft')]"
+ help="New Helpdesk Request" />
<filter icon="terp-camera_test"
string="Open"
domain="[('state','=','open')]"
- help="In Progress Helpdesk Request"
+ help="Open Helpdesk Request"
/>
<filter icon="terp-gtk-media-pause"
string="Pending"
/>
<separator orientation="vertical"/>
<filter icon="terp-go-today" string="Today"
- domain="[('date::date','=',time.strftime('%%Y-%%m-%%d'))]"
+ domain="[('date','>=',current_date), ('date','<=',current_date)]"
help="Todays's Helpdesk Requests"
/>
<filter icon="terp-go-week"
- string="7 Days"
+ string="7 Days"
help="Helpdesk requests during last 7 days"
- domain="[('date','<', time.strftime('%%Y-%%m-%%d')), ('date','>=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
+ domain="[('date','<',current_date), ('date','>=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
/>
<separator orientation="vertical"/>
<field name="name" string="Query"/>
domain="['|', ('section_id', '=', context.get('section_id')), '|', ('section_id.user_id','=',uid), ('section_id.member_ids', 'in', [uid])]"
help="My Sales Team(s)" />
</field>
- <newline/>
+ <newline/>
<group expand="0" string="Group By...">
<filter string="Partner" icon="terp-partner"
domain="[]" help="Partner"
projects / odoo / odoo.git / blobdiff