from crm import crm
from osv import fields, osv
+import time
+import binascii
+import tools
+from tools.translate import _
-class crm_helpdesk(osv.osv, crm.crm_case):
+CRM_HELPDESK_STATES = (
+ crm.AVAILABLE_STATES[2][0], # Cancelled
+ crm.AVAILABLE_STATES[3][0], # Done
+ crm.AVAILABLE_STATES[4][0], # Pending
+)
+
+class crm_helpdesk(crm.crm_case, osv.osv):
""" Helpdesk Cases """
_name = "crm.helpdesk"
- _description = "Helpdesk Cases"
+ _description = "Helpdesk"
_order = "id desc"
- _inherit = 'mailgate.thread'
-
+ _inherit = ['mailgate.thread']
_columns = {
'id': fields.integer('ID', readonly=True),
'name': fields.char('Name', size=128, required=True),
+ 'active': fields.boolean('Active', required=False),
+ 'date_action_last': fields.datetime('Last Action', readonly=1),
+ 'date_action_next': fields.datetime('Next Action', readonly=1),
'description': fields.text('Description'),
'create_date': fields.datetime('Creation Date' , readonly=True),
'write_date': fields.datetime('Update Date' , readonly=True),
'partner_id': fields.many2one('res.partner', 'Partner'),
'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', \
domain="[('partner_id','=',partner_id)]"),
- 'email_cc': fields.text('Watchers Emails', size=252 , help="These people\
- will receive a copy of the future" \
-" communication between partner and users by email"),
+ 'email_cc': fields.text('Watchers Emails', size=252 , help="These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma"),
'email_from': fields.char('Email', size=128, help="These people will receive email."),
'date': fields.datetime('Date'),
'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
'planned_cost': fields.float('Planned Costs'),
'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
'probability': fields.float('Probability (%)'),
- 'som': fields.many2one('res.partner.som', 'State of Mind', \
- help="The minds states allow to define a value scale which represents" \
- "the partner mentality in relation to our services.The scale has" \
- "to be created with a factor for each level from 0 \
- (Very dissatisfied) to 10 (Extremely satisfied)."),
'categ_id': fields.many2one('crm.case.categ', 'Category', \
domain="[('section_id','=',section_id),\
('object_id.model', '=', 'crm.helpdesk')]"),
- 'duration': fields.float('Duration'),
+ 'duration': fields.float('Duration', states={'done': [('readonly', True)]}),
'state': fields.selection(crm.AVAILABLE_STATES, 'State', size=16, readonly=True,
help='The state is set to \'Draft\', when a case is created.\
\nIf the case is in progress the state is set to \'Open\'.\
\nWhen the case is over, the state is set to \'Done\'.\
- \nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
+ \nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
+ 'message_ids': fields.one2many('mailgate.message', 'res_id', 'Messages', domain=[('model','=',_name)]),
}
_defaults = {
'partner_address_id': crm.crm_case._get_default_partner_address,
'email_from': crm.crm_case. _get_default_email,
'state': lambda *a: 'draft',
+ 'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
'section_id': crm.crm_case. _get_section,
'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
}
+ def message_new(self, cr, uid, msg, context=None):
+ """
+ Automatically calls when new email message arrives
+
+ @param self: The object pointer
+ @param cr: the current row, from the database cursor,
+ @param uid: the current user’s ID for security checks
+ """
+ mailgate_pool = self.pool.get('email.server.tools')
+
+ subject = msg.get('subject') or _("No Subject")
+ body = msg.get('body')
+ msg_from = msg.get('from')
+ priority = msg.get('priority')
+
+ vals = {
+ 'name': subject,
+ 'email_from': msg_from,
+ 'email_cc': msg.get('cc'),
+ 'description': body,
+ 'user_id': False,
+ }
+ if msg.get('priority', False):
+ vals['priority'] = priority
+
+ res = mailgate_pool.get_partner(cr, uid, msg.get('from') or msg.get_unixfrom())
+ if res:
+ vals.update(res)
+
+ res = self.create(cr, uid, vals, context)
+ attachents = msg.get('attachments', [])
+ att_ids = []
+ for attactment in attachents or []:
+ data_attach = {
+ 'name': attactment,
+ 'datas':binascii.b2a_base64(str(attachents.get(attactment))),
+ 'datas_fname': attactment,
+ 'description': 'Mail attachment',
+ 'res_model': self._name,
+ 'res_id': res,
+ }
+ att_ids.append(self.pool.get('ir.attachment').create(cr, uid, data_attach))
+
+ return res,att_ids
+
+ def message_update(self, cr, uid, ids, vals={}, msg="", default_act='pending', context=None):
+ """
+ @param self: The object pointer
+ @param cr: the current row, from the database cursor,
+ @param uid: the current user’s ID for security checks,
+ @param ids: List of update mail’s IDs
+ """
+ if isinstance(ids, (str, int, long)):
+ ids = [ids]
+
+ if msg.get('priority') in dict(crm.AVAILABLE_PRIORITIES):
+ vals['priority'] = msg.get('priority')
+
+ maps = {
+ 'cost':'planned_cost',
+ 'revenue': 'planned_revenue',
+ 'probability':'probability'
+ }
+ vls = {}
+ for line in msg['body'].split('\n'):
+ line = line.strip()
+ res = tools.misc.command_re.match(line)
+ if res and maps.get(res.group(1).lower()):
+ key = maps.get(res.group(1).lower())
+ vls[key] = res.group(2).lower()
+ vals.update(vls)
+
+ # Unfortunately the API is based on lists
+ # but we want to update the state based on the
+ # previous state, so we have to loop:
+ for case in self.browse(cr, uid, ids, context=context):
+ values = dict(vals)
+ if case.state in CRM_HELPDESK_STATES:
+ values.update(state=crm.AVAILABLE_STATES[1][0]) #re-open
+ res = self.write(cr, uid, [case.id], values, context=context)
+ return res
+
+ def msg_send(self, cr, uid, id, *args, **argv):
+
+ """ Send The Message
+ @param self: The object pointer
+ @param cr: the current row, from the database cursor,
+ @param uid: the current user’s ID for security checks,
+ @param ids: List of email’s IDs
+ @param *args: Return Tuple Value
+ @param **args: Return Dictionary of Keyword Value
+ """
+ return True
+
crm_helpdesk()
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projects / odoo / odoo.git / blobdiff