from osv import fields, osv
import time
from crm import wizard
-import binascii
import tools
+from tools.translate import _
-wizard.email_compose_message.email_model.append('crm.helpdesk')
CRM_HELPDESK_STATES = (
crm.AVAILABLE_STATES[2][0], # Cancelled
crm.AVAILABLE_STATES[3][0], # Done
crm.AVAILABLE_STATES[4][0], # Pending
)
+wizard.mail_compose_message.SUPPORTED_MODELS.append('crm.helpdesk')
+
class crm_helpdesk(crm.crm_case, osv.osv):
""" Helpdesk Cases """
_name = "crm.helpdesk"
_description = "Helpdesk"
_order = "id desc"
- _inherit = ['email.thread']
+ _inherit = ['mail.thread']
_columns = {
'id': fields.integer('ID', readonly=True),
'name': fields.char('Name', size=128, required=True),
'company_id': fields.many2one('res.company', 'Company'),
'date_closed': fields.datetime('Closed', readonly=True),
'partner_id': fields.many2one('res.partner', 'Partner'),
- 'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', \
- domain="[('partner_id','=',partner_id)]"),
'email_cc': fields.text('Watchers Emails', size=252 , help="These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma"),
'email_from': fields.char('Email', size=128, help="These people will receive email."),
'date': fields.datetime('Date'),
'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128),
- 'canal_id': fields.many2one('res.partner.canal', 'Channel', \
- help="The channels represent the different communication \
- modes available with the customer."),
+ 'channel_id': fields.many2one('crm.case.channel', 'Channel', help="Communication channel."),
'planned_revenue': fields.float('Planned Revenue'),
'planned_cost': fields.float('Planned Costs'),
'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
'probability': fields.float('Probability (%)'),
'categ_id': fields.many2one('crm.case.categ', 'Category', \
- domain="[('section_id','=',section_id),\
- ('object_id.model', '=', 'crm.helpdesk')]"),
- 'duration': fields.float('Duration', states={'done': [('readonly', True)]}),
- 'state': fields.selection(crm.AVAILABLE_STATES, 'State', size=16, readonly=True,
+ domain="['|',('section_id','=',False),('section_id','=',section_id),\
+ ('object_id.model', '=', 'crm.helpdesk')]"),
+ 'duration': fields.float('Duration', states={'done': [('readonly', True)]}),
+ 'state': fields.selection(crm.AVAILABLE_STATES, 'State', size=16, readonly=True,
help='The state is set to \'Draft\', when a case is created.\
\nIf the case is in progress the state is set to \'Open\'.\
\nWhen the case is over, the state is set to \'Done\'.\
\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
- 'message_ids': fields.one2many('email.message', 'res_id', 'Messages', domain=[('model','=',_name)]),
+ 'message_ids': fields.one2many('mail.message', 'res_id', 'Messages', domain=[('model','=',_name)]),
}
_defaults = {
'active': lambda *a: 1,
'user_id': crm.crm_case._get_default_user,
'partner_id': crm.crm_case._get_default_partner,
- 'partner_address_id': crm.crm_case._get_default_partner_address,
'email_from': crm.crm_case. _get_default_email,
'state': lambda *a: 'draft',
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
}
- def message_new(self, cr, uid, msg, context=None):
- """
- Automatically calls when new email message arrives
-
- @param self: The object pointer
- @param cr: the current row, from the database cursor,
- @param uid: the current user’s ID for security checks
- @param msg: dictionary object to contain email message data
- """
- thread_pool = self.pool.get('email.thread')
-
- subject = msg.get('subject')
- body = msg.get('body')
- msg_from = msg.get('from')
- priority = msg.get('priority')
-
+ def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
+ """Automatically called when new email message arrives"""
+ res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)
+ subject = msg_dict.get('subject') or _("No Subject")
+ body = msg_dict.get('body_text')
+ msg_from = msg_dict.get('from')
vals = {
'name': subject,
'email_from': msg_from,
- 'email_cc': msg.get('cc'),
+ 'email_cc': msg_dict.get('cc'),
'description': body,
'user_id': False,
}
- if msg.get('priority', False):
- vals['priority'] = priority
-
- res = thread_pool.get_partner(cr, uid, msg.get('from', False))
- if res:
- vals.update(res)
-
- res_id = self.create(cr, uid, vals, context)
-
- attachments = msg.get('attachments', {})
- self.history(cr, uid, [res_id], _('receive'), history=True,
- subject = msg.get('subject'),
- email = msg.get('to'),
- details = msg.get('body'),
- email_from = msg.get('from'),
- email_cc = msg.get('cc'),
- message_id = msg.get('message-id'),
- references = msg.get('references', False) or msg.get('in-reply-to', False),
- attach = attachments,
- email_date = msg.get('date'),
- context = context)
-
+ vals.update(self.message_partner_by_email(cr, uid, msg_from))
+ self.write(cr, uid, [res_id], vals, context)
return res_id
def message_update(self, cr, uid, ids, msg, vals={}, default_act='pending', context=None):
- """
- @param self: The object pointer
- @param cr: the current row, from the database cursor,
- @param uid: the current user’s ID for security checks,
- @param ids: List of update mail’s IDs
- """
if isinstance(ids, (str, int, long)):
ids = [ids]
+ super(crm_helpdesk,self).message_update(cr, uid, ids, msg, context=context)
+
if msg.get('priority') in dict(crm.AVAILABLE_PRIORITIES):
vals['priority'] = msg.get('priority')
'probability':'probability'
}
vls = {}
- for line in msg['body'].split('\n'):
+ for line in msg['body_text'].split('\n'):
line = line.strip()
res = tools.misc.command_re.match(line)
if res and maps.get(res.group(1).lower()):
res = self.write(cr, uid, [case.id], values, context=context)
return res
-crm_helpdesk()
-
# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
projects / odoo / odoo.git / blobdiff