from crm import crm
from osv import fields, osv
import time
-import binascii
+from crm import wizard
import tools
+from tools.translate import _
CRM_HELPDESK_STATES = (
crm.AVAILABLE_STATES[2][0], # Cancelled
crm.AVAILABLE_STATES[4][0], # Pending
)
+wizard.mail_compose_message.SUPPORTED_MODELS.append('crm.helpdesk')
+
class crm_helpdesk(crm.crm_case, osv.osv):
""" Helpdesk Cases """
_name = "crm.helpdesk"
_description = "Helpdesk"
_order = "id desc"
- _inherit = ['mailgate.thread']
+ _inherit = ['mail.thread']
_columns = {
- 'id': fields.integer('ID', readonly=True),
- 'name': fields.char('Name', size=128, required=True),
- 'active': fields.boolean('Active', required=False),
- 'date_action_last': fields.datetime('Last Action', readonly=1),
- 'date_action_next': fields.datetime('Next Action', readonly=1),
- 'description': fields.text('Description'),
- 'create_date': fields.datetime('Creation Date' , readonly=True),
- 'write_date': fields.datetime('Update Date' , readonly=True),
- 'date_deadline': fields.date('Deadline'),
- 'user_id': fields.many2one('res.users', 'Responsible'),
+ 'id': fields.integer('ID', readonly=True),
+ 'name': fields.char('Name', size=128, required=True),
+ 'active': fields.boolean('Active', required=False),
+ 'date_action_last': fields.datetime('Last Action', readonly=1),
+ 'date_action_next': fields.datetime('Next Action', readonly=1),
+ 'description': fields.text('Description'),
+ 'create_date': fields.datetime('Creation Date' , readonly=True),
+ 'write_date': fields.datetime('Update Date' , readonly=True),
+ 'date_deadline': fields.date('Deadline'),
+ 'user_id': fields.many2one('res.users', 'Responsible'),
'section_id': fields.many2one('crm.case.section', 'Sales Team', \
select=True, help='Sales team to which Case belongs to.\
- Define Responsible user and Email account for mail gateway.'),
- 'company_id': fields.many2one('res.company', 'Company'),
- 'date_closed': fields.datetime('Closed', readonly=True),
- 'partner_id': fields.many2one('res.partner', 'Partner'),
- 'partner_address_id': fields.many2one('res.partner.address', 'Partner Contact', \
- domain="[('partner_id','=',partner_id)]"),
- 'email_cc': fields.text('Watchers Emails', size=252 , help="These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma"),
- 'email_from': fields.char('Email', size=128, help="These people will receive email."),
- 'date': fields.datetime('Date'),
- 'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
- 'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128),
- 'canal_id': fields.many2one('res.partner.canal', 'Channel', \
- help="The channels represent the different communication \
- modes available with the customer."),
- 'planned_revenue': fields.float('Planned Revenue'),
- 'planned_cost': fields.float('Planned Costs'),
- 'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
- 'probability': fields.float('Probability (%)'),
+ Define Responsible user and Email account for mail gateway.'),
+ 'company_id': fields.many2one('res.company', 'Company'),
+ 'date_closed': fields.datetime('Closed', readonly=True),
+ 'partner_id': fields.many2one('res.partner', 'Partner'),
+ 'email_cc': fields.text('Watchers Emails', size=252 , help="These email addresses will be added to the CC field of all inbound and outbound emails for this record before being sent. Separate multiple email addresses with a comma"),
+ 'email_from': fields.char('Email', size=128, help="These people will receive email."),
+ 'date': fields.datetime('Date'),
+ 'ref' : fields.reference('Reference', selection=crm._links_get, size=128),
+ 'ref2' : fields.reference('Reference 2', selection=crm._links_get, size=128),
+ 'channel_id': fields.many2one('crm.case.channel', 'Channel', help="Communication channel."),
+ 'planned_revenue': fields.float('Planned Revenue'),
+ 'planned_cost': fields.float('Planned Costs'),
+ 'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
+ 'probability': fields.float('Probability (%)'),
'categ_id': fields.many2one('crm.case.categ', 'Category', \
- domain="[('section_id','=',section_id),\
+ domain="['|',('section_id','=',False),('section_id','=',section_id),\
('object_id.model', '=', 'crm.helpdesk')]"),
'duration': fields.float('Duration', states={'done': [('readonly', True)]}),
'state': fields.selection(crm.AVAILABLE_STATES, 'State', size=16, readonly=True,
\nIf the case is in progress the state is set to \'Open\'.\
\nWhen the case is over, the state is set to \'Done\'.\
\nIf the case needs to be reviewed then the state is set to \'Pending\'.'),
- 'message_ids': fields.one2many('mailgate.message', 'res_id', 'Messages', domain=[('model','=',_name)]),
+ 'message_ids': fields.one2many('mail.message', 'res_id', 'Messages', domain=[('model','=',_name)]),
}
_defaults = {
- 'active': lambda *a: 1,
- 'user_id': crm.crm_case._get_default_user,
- 'partner_id': crm.crm_case._get_default_partner,
- 'partner_address_id': crm.crm_case._get_default_partner_address,
- 'email_from': crm.crm_case. _get_default_email,
- 'state': lambda *a: 'draft',
+ 'active': lambda *a: 1,
+ 'user_id': crm.crm_case._get_default_user,
+ 'partner_id': crm.crm_case._get_default_partner,
+ 'email_from': crm.crm_case. _get_default_email,
+ 'state': lambda *a: 'draft',
'date': lambda *a: time.strftime('%Y-%m-%d %H:%M:%S'),
- 'section_id': crm.crm_case. _get_section,
- 'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
- 'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
+ 'section_id': crm.crm_case. _get_section,
+ 'company_id': lambda s, cr, uid, c: s.pool.get('res.company')._company_default_get(cr, uid, 'crm.helpdesk', context=c),
+ 'priority': lambda *a: crm.AVAILABLE_PRIORITIES[2][0],
}
- def message_new(self, cr, uid, msg, context=None):
- """
- Automatically calls when new email message arrives
-
- @param self: The object pointer
- @param cr: the current row, from the database cursor,
- @param uid: the current user’s ID for security checks
- """
- mailgate_pool = self.pool.get('email.server.tools')
-
- subject = msg.get('subject')
- body = msg.get('body')
- msg_from = msg.get('from')
- priority = msg.get('priority')
-
+ def message_new(self, cr, uid, msg_dict, custom_values=None, context=None):
+ """Automatically called when new email message arrives"""
+ res_id = super(crm_helpdesk,self).message_new(cr, uid, msg_dict, custom_values=custom_values, context=context)
+ subject = msg_dict.get('subject') or _("No Subject")
+ body = msg_dict.get('body_text')
+ msg_from = msg_dict.get('from')
vals = {
'name': subject,
'email_from': msg_from,
- 'email_cc': msg.get('cc'),
+ 'email_cc': msg_dict.get('cc'),
'description': body,
'user_id': False,
}
- if msg.get('priority', False):
- vals['priority'] = priority
-
- res = mailgate_pool.get_partner(cr, uid, msg.get('from') or msg.get_unixfrom())
- if res:
- vals.update(res)
-
- res = self.create(cr, uid, vals, context)
- attachents = msg.get('attachments', [])
- for attactment in attachents or []:
- data_attach = {
- 'name': attactment,
- 'datas':binascii.b2a_base64(str(attachents.get(attactment))),
- 'datas_fname': attactment,
- 'description': 'Mail attachment',
- 'res_model': self._name,
- 'res_id': res,
- }
- self.pool.get('ir.attachment').create(cr, uid, data_attach)
+ vals.update(self.message_partner_by_email(cr, uid, msg_from))
+ self.write(cr, uid, [res_id], vals, context)
+ return res_id
- return res
-
- def message_update(self, cr, uid, ids, vals={}, msg="", default_act='pending', context=None):
- """
- @param self: The object pointer
- @param cr: the current row, from the database cursor,
- @param uid: the current user’s ID for security checks,
- @param ids: List of update mail’s IDs
- """
+ def message_update(self, cr, uid, ids, msg, vals={}, default_act='pending', context=None):
if isinstance(ids, (str, int, long)):
ids = [ids]
+ super(crm_helpdesk,self).message_update(cr, uid, ids, msg, context=context)
+
if msg.get('priority') in dict(crm.AVAILABLE_PRIORITIES):
vals['priority'] = msg.get('priority')
'probability':'probability'
}
vls = {}
- for line in msg['body'].split('\n'):
+ for line in msg['body_text'].split('\n'):
line = line.strip()
res = tools.misc.command_re.match(line)
if res and maps.get(res.group(1).lower()):
res = self.write(cr, uid, [case.id], values, context=context)
return res
- def msg_send(self, cr, uid, id, *args, **argv):
-
- """ Send The Message
- @param self: The object pointer
- @param cr: the current row, from the database cursor,
- @param uid: the current user’s ID for security checks,
- @param ids: List of email’s IDs
- @param *args: Return Tuple Value
- @param **args: Return Dictionary of Keyword Value
- """
- return True
-
-crm_helpdesk()
-
# vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4:
projects / odoo / odoo.git / blobdiff