{
- 'category': 'Sales',
- 'name': 'CRM Helpdesk',
+ 'category': 'Customer Relationship Management',
+ 'name': 'Helpdesk',
'version': '1.0',
+ 'complexity': "easy",
'description': """
- Helpdesk Management.
- ====================
+Helpdesk Management.
+====================
+
+Like records and processing of claims, Helpdesk and Support are good tools
+to trace your interventions. This menu is more adapted to oral communication,
+which is not necessarily related to a claim. Select a customer, add notes
+and categorize your interventions with a channel and a priority level.
""",
'author': 'OpenERP SA',
'website': 'http://www.openerp.com',
'demo_xml': [
'crm_helpdesk_demo.xml',
],
- 'test': ['test/test_crm_helpdesk.yml'],
+ 'test': ['test/process/help-desk.yml'],
'installable': True,
- 'active': False,
+ 'auto_install': False,
'certificate' : '00830691522781519309',
'images': ['images/helpdesk_analysis.jpeg','images/helpdesk_categories.jpeg','images/helpdesk_requests.jpeg'],
}