'category': 'Sales',
'name': 'CRM Helpdesk',
'version': '1.0',
+ 'complexity': "easy",
'description': """
- Helpdesk Management.
- ====================
+Helpdesk Management.
+====================
+
+Like records and processing of claims, Helpdesk and Support are good tools
+to trace your interventions. This menu is more adapted to oral communication,
+which is not necessarily related to a claim. Select a customer, add notes
+and categorize your interventions with a channel and a priority level.
""",
'author': 'OpenERP SA',
'website': 'http://www.openerp.com',