{
- 'name': 'CRM Helpdesk',
- 'version': '1.0',
- 'category': 'Generic Modules/CRM & SRM',
- 'description': """Helpdesk Management""",
- 'author': 'OpenERP SA',
- 'website': 'http://www.openerp.com',
- 'depends': ['crm'],
+ 'category': 'Sales',
+ 'name': 'CRM Helpdesk',
+ 'version': '1.0',
+ 'complexity': "easy",
+ 'description': """
+Helpdesk Management.
+====================
+
+Like records and processing of claims, Helpdesk and Support are good tools
+to trace your interventions. This menu is more adapted to oral communication,
+which is not necessarily related to a claim. Select a customer, add notes
+and categorize your interventions with a channel and a priority level.
+ """,
+ 'author': 'OpenERP SA',
+ 'website': 'http://www.openerp.com',
+ 'depends': ['crm'],
'init_xml': [
- 'crm_helpdesk_data.xml',
- ],
+ 'crm_helpdesk_data.xml',
+ ],
'update_xml': [
- 'crm_helpdesk_view.xml',
- 'crm_helpdesk_menu.xml',
- 'security/ir.model.access.csv',
- 'report/crm_helpdesk_report_view.xml',
- ],
+ 'crm_helpdesk_view.xml',
+ 'crm_helpdesk_menu.xml',
+ 'security/ir.model.access.csv',
+ 'report/crm_helpdesk_report_view.xml',
+ ],
'demo_xml': [
- 'crm_helpdesk_demo.xml',
- ],
- 'test': ['test/test_crm_helpdesk.yml'],
- 'installable': True,
- 'active': False,
+ 'crm_helpdesk_demo.xml',
+ ],
+ 'test': ['test/test_crm_helpdesk.yml'],
+ 'installable': True,
+ 'active': False,
+ 'certificate' : '00830691522781519309',
+ 'images': ['images/helpdesk_analysis.jpeg','images/helpdesk_categories.jpeg','images/helpdesk_requests.jpeg'],
}
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