<openerp>
<data>
- # ------------------------------------------------------
- # Helpdesk Support Categories
- # ------------------------------------------------------
+<!-- Helpdesk Support Categories Form View -->
+
<record id="crm_helpdesk_categ_action" model="ir.actions.act_window">
<field name="name">Helpdesk Categories</field>
<field name="res_model">crm.case.categ</field>
<field name="domain">[('object_id.model', '=', 'crm.helpdesk')]</field>
<field name="context">{'object_id':'crm.helpdesk'}</field>
</record>
- <menuitem action="crm_helpdesk_categ_action" id="menu_crm_case_helpdesk-act" parent="crm.menu_crm_case_categ"/>
- # ------------------------------------------------------
- # Helpdesk Support
- # ------------------------------------------------------
+ <menuitem action="crm_helpdesk_categ_action"
+ id="menu_crm_case_helpdesk-act" parent="crm.menu_crm_case_categ" />
+
+<!-- Helpdesk Support Form View -->
<record model="ir.ui.view" id="crm_case_form_view_helpdesk">
<field name="name">CRM - Helpdesk Support Form</field>
<page string="General">
<separator colspan="4" string="Communication"/>
<group col="7" colspan="4">
- <field name="partner_id" on_change="onchange_partner_id(partner_id, email_from)" select="1"/>
- <field name="partner_address_id" on_change="onchange_partner_address_id(partner_address_id, email_from)" select="2"/>
+ <field name="partner_id"
+ on_change="onchange_partner_id(partner_id, email_from)"
+ select="1" />
+ <field name="partner_address_id"
+ on_change="onchange_partner_address_id(partner_address_id, email_from)"
+ select="2" />
- <field name="email_from" select="2"/>
- <button name="remind_partner" states="open,pending" string="Send Reminder" type="object" icon="gtk-go-forward"/>
+ <field name="email_from" select="2" />
+ <button name="remind_partner"
+ states="open,pending"
+ string="Send Reminder" type="object"
+ icon="gtk-go-forward" />
</group>
<separator colspan="4" string="Categorization"/>
<field name="priority"/>
<field name="section_id" widget="selection"/>
<field name="user_id" select="1"/>
- <button name="remind_user" states="open,pending" string="Send Reminder" type="object" icon="gtk-go-forward"/>
+ <button name="remind_user"
+ states="open,pending"
+ string="Send Reminder" type="object"
+ icon="gtk-go-forward" />
</group>
<separator colspan="4" string="Details"/>
<separator colspan="4"/>
<group col="8" colspan="4">
<field name="state" select="1"/>
- <button name="case_close" states="open,draft,pending" string="Close" type="object" icon="gtk-close"/>
- <button name="case_open" states="draft,pending" string="Open" type="object" icon="gtk-go-forward"/>
- <button name="case_cancel" states="draft,open,pending" string="Cancel" type="object" icon="gtk-cancel"/>
- <button name="case_pending" states="draft,open" string="Pending" type="object" icon="gtk-media-pause"/>
- <button name="case_escalate" states="open,draft,pending" string="Escalate" type="object" icon="gtk-go-up"/>
- <button name="case_reset" states="done,cancel" string="Reset to Draft" type="object" icon="gtk-convert"/>
+ <button name="case_close"
+ states="open,draft,pending" string="Close"
+ type="object" icon="gtk-close" />
+ <button name="case_open"
+ states="draft,pending" string="Open"
+ type="object" icon="gtk-go-forward" />
+ <button name="case_cancel"
+ states="draft,open,pending" string="Cancel"
+ type="object" icon="gtk-cancel" />
+ <button name="case_pending"
+ states="draft,open" string="Pending"
+ type="object" icon="gtk-media-pause" />
+ <button name="case_escalate"
+ states="open,draft,pending"
+ string="Escalate" type="object"
+ icon="gtk-go-up" />
+ <button name="case_reset"
+ states="done,cancel"
+ string="Reset to Draft" type="object"
+ icon="gtk-convert" />
</group>
</page>
<page string="History" groups="base.group_extended">
</form>
</field>
</record>
+
+<!-- Helpdesk Support Tree View -->
+
<record model="ir.ui.view" id="crm_case_tree_view_helpdesk">
<field name="name">CRM - Helpdesk Support Tree</field>
<field name="model">crm.helpdesk</field>
<field name="user_id"/>
<field name="section_id" string="Section" />
<field name="state"/>
- <button name="case_close" string="Done" states="open,draft,pending" type="object" icon="gtk-close"/>
- <button name="case_open" string="Open" states="draft,pending" type="object" icon="gtk-go-forward"/>
- <button name="case_cancel" string="Cancel" states="draft,open,pending" type="object" icon="gtk-cancel"/>
- <button name="case_pending" string="Pending" states="draft,open" type="object" icon="gtk-media-pause"/>
- <button name="case_escalate" string="Escalate" states="open,draft,pending" type="object" icon="gtk-go-up"/>
- <button name="case_reset" string="Reset to Draft" states="done,cancel" type="object" icon="gtk-convert"/>
+ <button name="case_close" string="Done"
+ states="open,draft,pending" type="object"
+ icon="gtk-close" />
+ <button name="case_open" string="Open"
+ states="draft,pending" type="object"
+ icon="gtk-go-forward" />
+ <button name="case_cancel" string="Cancel"
+ states="draft,open,pending" type="object"
+ icon="gtk-cancel" />
+ <button name="case_pending" string="Pending"
+ states="draft,open" type="object"
+ icon="gtk-media-pause" />
+ <button name="case_escalate" string="Escalate"
+ states="open,draft,pending" type="object"
+ icon="gtk-go-up" />
+ <button name="case_reset" string="Reset to Draft"
+ states="done,cancel" type="object" icon="gtk-convert" />
</tree>
</field>
</record>
+<!-- Helpdesk Support Calendar View -->
+
<record model="ir.ui.view" id="crm_case_helpdesk_calendar_view">
<field name="name">CRM - Helpdesk Support Calendar</field>
<field name="model">crm.helpdesk</field>
</field>
</record>
+<!-- Helpdesk Support Search View -->
+
<record id="view_crm_case_helpdesk_filter" model="ir.ui.view">
<field name="name">CRM - Helpdesk Search</field>
<field name="model">crm.helpdesk</field>
<field name="name" select='1' string="Query"/>
<field name="partner_id" />
<field name="user_id" select="1" widget="selection">
- <filter icon="terp-partner" domain="[('user_id','=',uid)]" help="My Helpdesk Requests" default="1"/>
+ <filter icon="terp-partner"
+ domain="[('user_id','=',uid)]"
+ help="My Helpdesk Requests" default="1" />
</field>
- <field name="section_id" default="context.get('section_id', False)" select="1" widget="selection" string="Section">
- <filter icon="terp-crm"
- domain="[('section_id','=',context.get('section_id',False))]"
- help="My section"/>
+ <field name="section_id"
+ default="context.get('section_id', False)" select="1"
+ widget="selection" string="Section">
+ <filter icon="terp-crm"
+ domain="[('section_id','=',context.get('section_id',False))]"
+ help="My section" />
</field>
<newline/>
<group expand="1" string="Group By..." colspan="12" col="20">
- <filter string="Customer" icon="terp-crm" domain="[]" context="{'group_by':'partner_id'}"/>
- <filter string="State" icon="terp-crm" domain="[]" context="{'group_by':'state'}"/>
- <filter string="Priority" icon="terp-crm" domain="[]" context="{'group_by':'priority'}"/>
+ <filter string="Customer" icon="terp-crm"
+ domain="[]" context="{'group_by':'partner_id'}" />
+ <filter string="State" icon="terp-crm" domain="[]"
+ context="{'group_by':'state'}" />
+ <filter string="Priority" icon="terp-crm"
+ domain="[]" context="{'group_by':'priority'}" />
</group>
</search>
</field>
projects / odoo / odoo.git / blobdiff