addons/crm_helpdesk/security/ir.model.access.csv

   1 id,name,model_id:id,group_id:id,perm_read,perm_write,perm_create,perm_unlink\r
   2 access_crm_helpdesk_manager,crm.helpdesk.manager,model_crm_helpdesk,base.group_sale_manager,1,1,1,1\r
   3 access_crm_helpdesk_user,crm.helpdesk.user,model_crm_helpdesk,base.group_sale_salesman,1,1,1,0\r
   4 access_report_crm_helpdesk_manager,report.crm.helpdesk.manager,model_crm_helpdesk_report,base.group_sale_manager,1,1,1,1\r