1 <?xml version="1.0" encoding="utf-8"?>
5 <!-- Helpdesk report after Sales Services Tree View -->
7 <record id="view_report_crm_helpdesk_tree" model="ir.ui.view">
8 <field name="name">crm.helpdesk.report.tree</field>
9 <field name="model">crm.helpdesk.report</field>
10 <field name="type">tree</field>
11 <field name="arch" type="xml">
12 <tree string="Helpdesk">
13 <field name="name" invisible="1"/>
14 <field name="month" invisible="1"/>
15 <field name="section_id" invisible="1"/>
16 <field name="user_id" invisible="1"/>
17 <field name="company_id" invisible="1"/>
18 <field name="partner_id" invisible="1"/>
19 <field name="date_deadline" invisible="1"/>
20 <field name="priority" invisible="1"/>
21 <field name="nbr" string="#Helpdesk" sum="#Helpdesk"/>
22 <field name="email" sum="# Mails"/>
23 <field name="delay_close"/>
24 <field name="delay_expected"/>
25 <field name="planned_cost"/>
26 <field name="state" invisible="1"/>
27 <field name="day" invisible="1"/>
28 <field name="channel_id" invisible="1"/>
33 <!-- Helpdesk report after Sales Services Graph View -->
35 <record id="view_report_crm_helpdesk_graph" model="ir.ui.view">
36 <field name="name">crm.helpdesk.report.graph</field>
37 <field name="model">crm.helpdesk.report</field>
38 <field name="type">graph</field>
39 <field name="arch" type="xml">
40 <graph orientation="horizontal" string="Helpdesk" type="bar">
42 <field name="nbr" operator="+"/>
43 <field group="True" name="user_id"/>
48 <!-- Helpdesk report after Sales Services Search View -->
50 <record id="view_report_crm_helpdesk_filter" model="ir.ui.view">
51 <field name="name">crm.helpdesk.report.select</field>
52 <field name="model">crm.helpdesk.report</field>
53 <field name="type">search</field>
54 <field name="arch" type="xml">
55 <search string="Search">
57 <filter string=" Year " icon="terp-go-year"
58 domain="[('create_date','<=', time.strftime('%%Y-%%m-%%d')),('create_date','>=',time.strftime('%%Y-01-01'))]"
59 help="Helpdesk requests occurred in current year"/>
60 <filter string=" Month " icon="terp-go-month" name="this_month"
61 domain="[('create_date','<=',(datetime.date.today()+relativedelta(day=31)).strftime('%%Y-%%m-%%d')),('create_date','>=',(datetime.date.today()-relativedelta(day=1)).strftime('%%Y-%%m-%%d'))]"
62 help="Helpdesk requests occurred in current month"/>
63 <filter icon="terp-go-month" string=" Month-1 "
64 domain="[('create_date','<=', (datetime.date.today() - relativedelta(day=31, months=1)).strftime('%%Y-%%m-%%d')),('create_date','>=',(datetime.date.today() - relativedelta(day=1,months=1)).strftime('%%Y-%%m-%%d'))]"
65 help="Helpdesk requests occurred in last month"/>
66 <separator orientation="vertical" />
67 <filter string="Current" icon="terp-check"
68 domain="[('state','in',('open','draft'))]" />
69 <filter string="Won" icon="terp-check"
70 domain="[('state','=','done')]" />
71 <filter string="Lost" icon="terp-dialog-close"
72 domain="[('state','=','cancel')]" />
73 <separator orientation="vertical" />
74 <field name="section_id" string="Sales Team"
75 context="{'invisible_section': False}">
76 <filter icon="terp-personal+" groups="base.group_extended"
77 context="{'invisible_section': False}"
78 domain="[('section_id.user_id','=',uid)]"
79 help="My Sales Team(s)" />
81 <field name="company_id" groups="base.group_multi_company">
82 <filter icon="terp-go-home"
83 context="{'invisible_section': False}"
84 domain="[('section_id.user_id.company_id','=',uid)]"
87 <field name="user_id" string="Salesman">
88 <filter icon="terp-personal" string="My Case(s)" help="My Case(s)" domain="[('user_id','=',uid)]" />
92 <group expand="0" string="Extended Filters..." groups="base.group_extended">
93 <field name="priority" string="Priority"/>
94 <field name="categ_id"/>
96 <field name="date_closed" string="Close Date"/>
99 <group expand="1" string="Group By...">
100 <filter string="Salesman" icon="terp-personal"
101 domain="[]" context="{'group_by':'user_id'}"/>
102 <filter string="Sales Team" icon="terp-personal+"
104 context="{'group_by':'section_id'}" />
105 <filter string="Partner" icon="terp-partner"
107 context="{'group_by':'partner_id'}" />
108 <separator orientation="vertical" />
109 <filter string="Channel" icon="terp-call-start" domain="[]" context="{'group_by':'channel_id'}" />
110 <separator orientation="vertical" />
111 <filter string="State" icon="terp-stock_effects-object-colorize"
112 domain="[]" context="{'group_by':'state'}" />
113 <separator orientation="vertical" />
114 <filter string="Company" icon="terp-go-home"
116 groups="base.group_multi_company"
117 context="{'group_by':'company_id'}" />
118 <separator orientation="vertical" groups="base.group_multi_company"/>
119 <filter string="Day" icon="terp-go-today"
120 domain="[]" context="{'group_by':'day'}" help="Date of helpdesk requests"/>
121 <filter string="Month" icon="terp-go-month"
122 domain="[]" context="{'group_by':'month'}" help="Month of helpdesk requests"/>
123 <filter string="Year" icon="terp-go-year"
124 domain="[]" context="{'group_by':'name'}" help="Year of helpdesk requests" />
130 <!-- Helpdesk report after Sales Services Action -->
132 <record id="action_report_crm_helpdesk" model="ir.actions.act_window">
133 <field name="name">Helpdesk Analysis</field>
134 <field name="res_model">crm.helpdesk.report</field>
135 <field name="view_type">form</field>
136 <field name="view_mode">tree,graph</field>
137 <field name="context">{"search_default_User":1,"search_default_This Month":1,'group_by_no_leaf':1,'group_by':[]}</field>
138 <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
139 <field name="search_view_id" ref="view_report_crm_helpdesk_filter"/>
140 <field name="help">Have a general overview of all support requests by sorting them with specific criteria such as the processing time, number of requests answered, emails sent and costs.</field>
143 <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_tree">
144 <field name="sequence" eval="1"/>
145 <field name="view_mode">tree</field>
146 <field name="view_id" ref="view_report_crm_helpdesk_tree"/>
147 <field name="act_window_id" ref="action_report_crm_helpdesk"/>
150 <record model="ir.actions.act_window.view" id="action_report_crm_helpdesk_graph">
151 <field name="sequence" eval="2"/>
152 <field name="view_mode">graph</field>
153 <field name="view_id" ref="view_report_crm_helpdesk_graph"/>
154 <field name="act_window_id" ref="action_report_crm_helpdesk"/>
157 <menuitem name="Helpdesk Analysis" action="action_report_crm_helpdesk"
158 groups="base.group_extended"
159 id="menu_report_crm_helpdesks_tree" parent="base.next_id_64" sequence="7"/>