1 # -*- coding: utf-8 -*-
2 ##############################################################################
4 # OpenERP, Open Source Management Solution
5 # Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
7 # This program is free software: you can redistribute it and/or modify
8 # it under the terms of the GNU Affero General Public License as
9 # published by the Free Software Foundation, either version 3 of the
10 # License, or (at your option) any later version.
12 # This program is distributed in the hope that it will be useful,
13 # but WITHOUT ANY WARRANTY; without even the implied warranty of
14 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15 # GNU Affero General Public License for more details.
17 # You should have received a copy of the GNU Affero General Public License
18 # along with this program. If not, see <http://www.gnu.org/licenses/>.
20 ##############################################################################
22 from osv import fields,osv
29 ('cancel', 'Cancelled'),
34 class crm_helpdesk_report(osv.osv):
35 """ Helpdesk report after Sales Services """
37 _name = "crm.helpdesk.report"
38 _description = "Helpdesk report after Sales Services"
42 'name': fields.char('Year', size=64, required=False, readonly=True),
43 'user_id':fields.many2one('res.users', 'User', readonly=True),
44 'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
45 'nbr': fields.integer('# of Cases', readonly=True),
46 'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True),
47 'month':fields.selection([('01', 'January'), ('02', 'February'), \
48 ('03', 'March'), ('04', 'April'),\
49 ('05', 'May'), ('06', 'June'), \
50 ('07', 'July'), ('08', 'August'),\
51 ('09', 'September'), ('10', 'October'),\
52 ('11', 'November'), ('12', 'December')], 'Month', readonly=True),
53 'delay_close': fields.float('Delay to Close',digits=(16,2),readonly=True, group_operator="avg"),
54 'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
55 'company_id': fields.many2one('res.company', 'Company', readonly=True),
56 'date_deadline': fields.date('Deadline'),
57 'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
58 ('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
59 'canal_id': fields.many2one('res.partner.canal', 'Channel'),
60 'categ_id': fields.many2one('crm.case.categ', 'Category', \
61 domain="[('section_id','=',section_id),\
62 ('object_id.model', '=', 'crm.helpdesk')]"),
63 'planned_cost': fields.float('Planned Costs'),
64 'create_date': fields.date('Creation Date' , readonly=True),
65 'date_closed': fields.date('Close Date', readonly=True),
66 'delay_expected': fields.float('Overpassed Deadline',digits=(16,2),readonly=True, group_operator="avg"),
67 'day': fields.char('Day', size=128, readonly=True),
68 'email': fields.integer('# Emails', size=128, readonly=True),
74 Display Deadline ,Responsible user, partner ,Department
75 @param cr: the current row, from the database cursor
78 tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
80 create or replace view crm_helpdesk_report as (
83 to_char(c.date, 'YYYY') as name,
84 to_char(c.date, 'MM') as month,
85 to_char(c.date, 'YYYY-MM-DD') as day,
86 to_char(c.create_date, 'YYYY-MM-DD') as create_date,
87 to_char(c.date_closed, 'YYYY-mm-dd') as date_closed,
99 extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as delay_close,
100 (SELECT count(id) FROM mailgate_message WHERE model='crm.helpdesk' AND res_id=c.id AND history=True) AS email,
101 abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
104 group by to_char(c.date, 'YYYY'), to_char(c.date, 'MM'),to_char(c.date, 'YYYY-MM-DD'),\
105 c.state, c.user_id,c.section_id,c.priority,\
106 c.partner_id,c.company_id,c.date_deadline,c.create_date,c.date,c.date_closed,\
107 c.categ_id,c.canal_id,c.planned_cost,c.id
110 crm_helpdesk_report()
112 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: