1 # -*- coding: utf-8 -*-
2 ##############################################################################
4 # OpenERP, Open Source Management Solution
5 # Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
7 # This program is free software: you can redistribute it and/or modify
8 # it under the terms of the GNU Affero General Public License as
9 # published by the Free Software Foundation, either version 3 of the
10 # License, or (at your option) any later version.
12 # This program is distributed in the hope that it will be useful,
13 # but WITHOUT ANY WARRANTY; without even the implied warranty of
14 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15 # GNU Affero General Public License for more details.
17 # You should have received a copy of the GNU Affero General Public License
18 # along with this program. If not, see <http://www.gnu.org/licenses/>.
20 ##############################################################################
22 from osv import fields,osv
29 ('cancel', 'Cancelled'),
34 class crm_helpdesk_report(osv.osv):
35 """ Helpdesk report after Sales Services """
37 _name = "crm.helpdesk.report"
38 _description = "Helpdesk report after Sales Services"
41 def _get_data(self, cr, uid, ids, field_name, arg, context={}):
43 """ @param cr: the current row, from the database cursor,
44 @param uid: the current user’s ID for security checks,
45 @param ids: List of case and section Data’s IDs
46 @param context: A standard dictionary for contextual values """
52 for case in self.browse(cr, uid, ids, context):
53 if field_name != 'avg_answers':
54 state = field_name[5:]
55 cr.execute("select count(*) from crm_opportunity where \
56 section_id =%s and state='%s'"%(case.section_id.id, state))
57 state_cases = cr.fetchone()[0]
58 perc_state = (state_cases / float(case.nbr)) * 100
60 res[case.id] = perc_state
62 model_name = self._name.split('report.')
63 if len(model_name) < 2:
66 model_name = model_name[1]
68 cr.execute("select count(*) from crm_case_log l, ir_model m \
69 where l.model_id=m.id and m.model = '%s'" , model_name)
70 logs = cr.fetchone()[0]
72 avg_ans = logs / case.nbr
73 res[case.id] = avg_ans
78 'name': fields.char('Year', size=64, required=False, readonly=True),
79 'user_id':fields.many2one('res.users', 'User', readonly=True),
80 'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
81 'nbr': fields.integer('# of Cases', readonly=True),
82 'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True),
83 'avg_answers': fields.function(_get_data, string='Avg. Answers', method=True, type="integer"),
84 'perc_done': fields.function(_get_data, string='%Done', method=True, type="float"),
85 'perc_cancel': fields.function(_get_data, string='%Cancel', method=True, type="float"),
86 'month':fields.selection([('01', 'January'), ('02', 'February'), \
87 ('03', 'March'), ('04', 'April'),\
88 ('05', 'May'), ('06', 'June'), \
89 ('07', 'July'), ('08', 'August'),\
90 ('09', 'September'), ('10', 'October'),\
91 ('11', 'November'), ('12', 'December')], 'Month', readonly=True),
92 'company_id': fields.many2one('res.company', 'Company', readonly=True),
93 'create_date': fields.datetime('Create Date', readonly=True),
94 'day': fields.char('Day', size=128, readonly=True),
95 'delay_close': fields.char('Delay to close', size=20, readonly=True),
96 'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
97 'company_id': fields.many2one('res.company', 'Company', readonly=True),
98 'date_deadline': fields.date('Deadline'),
99 'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
100 ('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
106 Display Deadline ,Responsible user, partner ,Department
107 @param cr: the current row, from the database cursor
110 tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
112 create or replace view crm_helpdesk_report as (
115 to_char(c.create_date, 'YYYY') as name,
116 to_char(c.create_date, 'MM') as month,
128 to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
131 group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
132 c.state, c.user_id,c.section_id,c.priority,\
133 c.partner_id,c.company_id,c.date_deadline
136 crm_helpdesk_report()
138 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: