1 # -*- coding: utf-8 -*-
2 ##############################################################################
4 # OpenERP, Open Source Management Solution
5 # Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
7 # This program is free software: you can redistribute it and/or modify
8 # it under the terms of the GNU Affero General Public License as
9 # published by the Free Software Foundation, either version 3 of the
10 # License, or (at your option) any later version.
12 # This program is distributed in the hope that it will be useful,
13 # but WITHOUT ANY WARRANTY; without even the implied warranty of
14 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15 # GNU Affero General Public License for more details.
17 # You should have received a copy of the GNU Affero General Public License
18 # along with this program. If not, see <http://www.gnu.org/licenses/>.
20 ##############################################################################
22 from osv import fields,osv
29 ('cancel', 'Cancelled'),
34 class crm_helpdesk_report(osv.osv):
35 """ Helpdesk report after Sales Services """
37 _name = "crm.helpdesk.report"
38 _description = "Helpdesk report after Sales Services"
42 'name': fields.char('Year', size=64, required=False, readonly=True),
43 'user_id':fields.many2one('res.users', 'User', readonly=True),
44 'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
45 'nbr': fields.integer('# of Cases', readonly=True),
46 'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True),
47 'month':fields.selection([('01', 'January'), ('02', 'February'), \
48 ('03', 'March'), ('04', 'April'),\
49 ('05', 'May'), ('06', 'June'), \
50 ('07', 'July'), ('08', 'August'),\
51 ('09', 'September'), ('10', 'October'),\
52 ('11', 'November'), ('12', 'December')], 'Month', readonly=True),
53 'company_id': fields.many2one('res.company', 'Company', readonly=True),
54 'create_date': fields.datetime('Create Date', readonly=True),
55 'day': fields.char('Day', size=128, readonly=True),
56 'delay_close': fields.char('Delay to close', size=20, readonly=True),
57 'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
58 'company_id': fields.many2one('res.company', 'Company', readonly=True),
59 'date_deadline': fields.date('Deadline'),
60 'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
61 ('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
67 Display Deadline ,Responsible user, partner ,Department
68 @param cr: the current row, from the database cursor
71 tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
73 create or replace view crm_helpdesk_report as (
76 to_char(c.create_date, 'YYYY') as name,
77 to_char(c.create_date, 'MM') as month,
86 to_char(avg(date_closed-c.create_date), 'DD"d" HH24:MI:SS') as delay_close
89 group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
90 c.state, c.user_id,c.section_id,c.priority,\
91 c.partner_id,c.company_id,c.date_deadline
96 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: