addons/crm_helpdesk/report/crm_helpdesk_report.py

   1 # -*- coding: utf-8 -*-
   2 ##############################################################################
   3 #
   4 #    OpenERP, Open Source Management Solution
   5 #    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
   6 #
   7 #    This program is free software: you can redistribute it and/or modify
   8 #    it under the terms of the GNU Affero General Public License as
   9 #    published by the Free Software Foundation, either version 3 of the
  10 #    License, or (at your option) any later version.
  11 #
  12 #    This program is distributed in the hope that it will be useful,
  13 #    but WITHOUT ANY WARRANTY; without even the implied warranty of
  14 #    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  15 #    GNU Affero General Public License for more details.
  16 #
  17 #    You should have received a copy of the GNU Affero General Public License
  18 #    along with this program.  If not, see <http://www.gnu.org/licenses/>.
  19 #
  20 ##############################################################################
  21
  22 from openerp.osv import fields,osv
  23 from openerp import tools
  24
  25
  26 AVAILABLE_STATES = [
  27     ('draft','Draft'),
  28     ('open','Open'),
  29     ('cancel', 'Cancelled'),
  30     ('done', 'Closed'),
  31     ('pending','Pending')
  32 ]
  33
  34 class crm_helpdesk_report(osv.osv):
  35     """ Helpdesk report after Sales Services """
  36
  37     _name = "crm.helpdesk.report"
  38     _description = "Helpdesk report after Sales Services"
  39     _auto = False
  40
  41     _columns = {
  42         'date': fields.datetime('Date', readonly=True),
  43         'user_id':fields.many2one('res.users', 'User', readonly=True),
  44         'team_id':fields.many2one('crm.team', 'Team', readonly=True, oldname='section_id'),
  45         'nbr': fields.integer('# of Requests', readonly=True),  # TDE FIXME master: rename into nbr_requests
  46         'state': fields.selection(AVAILABLE_STATES, 'Status', readonly=True),
  47         'delay_close': fields.float('Delay to Close',digits=(16,2),readonly=True, group_operator="avg"),
  48         'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
  49         'company_id': fields.many2one('res.company', 'Company', readonly=True),
  50         'date_deadline': fields.date('Deadline', select=True),
  51         'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
  52                     ('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
  53         'channel_id': fields.many2one('crm.tracking.medium', 'Channel'),
  54         'categ_id': fields.many2one('crm.helpdesk.category', 'Category'),
  55         'planned_cost': fields.float('Planned Costs'),
  56         'create_date': fields.datetime('Creation Date' , readonly=True, select=True),
  57         'date_closed': fields.datetime('Close Date', readonly=True, select=True),
  58         'delay_expected': fields.float('Overpassed Deadline',digits=(16,2),readonly=True, group_operator="avg"),
  59         'email': fields.integer('# Emails', size=128, readonly=True),
  60     }
  61
  62     def init(self, cr):
  63
  64         """
  65             Display Deadline ,Responsible user, partner ,Department
  66             @param cr: the current row, from the database cursor
  67         """
  68
  69         tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
  70         cr.execute("""
  71             create or replace view crm_helpdesk_report as (
  72                 select
  73                     min(c.id) as id,
  74                     c.date as date,
  75                     c.create_date,
  76                     c.date_closed,
  77                     c.state,
  78                     c.user_id,
  79                     c.team_id,
  80                     c.partner_id,
  81                     c.company_id,
  82                     c.priority,
  83                     c.date_deadline,
  84                     c.categ_id,
  85                     c.channel_id,
  86                     c.planned_cost,
  87                     count(*) as nbr,
  88                     extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as  delay_close,
  89                     (SELECT count(id) FROM mail_message WHERE model='crm.helpdesk' AND res_id=c.id AND type = 'email') AS email,
  90                     abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
  91                 from
  92                     crm_helpdesk c
  93                 where c.active = 'true'
  94                 group by c.date,\
  95                      c.state, c.user_id,c.team_id,c.priority,\
  96                      c.partner_id,c.company_id,c.date_deadline,c.create_date,c.date,c.date_closed,\
  97                      c.categ_id,c.channel_id,c.planned_cost,c.id
  98             )""")
  99
 100
 101 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: