1 # -*- coding: utf-8 -*-
2 ##############################################################################
4 # OpenERP, Open Source Management Solution
5 # Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
7 # This program is free software: you can redistribute it and/or modify
8 # it under the terms of the GNU Affero General Public License as
9 # published by the Free Software Foundation, either version 3 of the
10 # License, or (at your option) any later version.
12 # This program is distributed in the hope that it will be useful,
13 # but WITHOUT ANY WARRANTY; without even the implied warranty of
14 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
15 # GNU Affero General Public License for more details.
17 # You should have received a copy of the GNU Affero General Public License
18 # along with this program. If not, see <http://www.gnu.org/licenses/>.
20 ##############################################################################
22 from openerp.osv import fields,osv
23 from openerp import tools
29 ('cancel', 'Cancelled'),
34 class crm_helpdesk_report(osv.osv):
35 """ Helpdesk report after Sales Services """
37 _name = "crm.helpdesk.report"
38 _description = "Helpdesk report after Sales Services"
42 'date': fields.datetime('Date', readonly=True),
43 'user_id':fields.many2one('res.users', 'User', readonly=True),
44 'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
45 'nbr': fields.integer('# of Cases', readonly=True),
46 'state': fields.selection(AVAILABLE_STATES, 'Status', readonly=True),
47 'delay_close': fields.float('Delay to Close',digits=(16,2),readonly=True, group_operator="avg"),
48 'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
49 'company_id': fields.many2one('res.company', 'Company', readonly=True),
50 'date_deadline': fields.date('Deadline', select=True),
51 'priority': fields.selection([('5', 'Lowest'), ('4', 'Low'), \
52 ('3', 'Normal'), ('2', 'High'), ('1', 'Highest')], 'Priority'),
53 'channel_id': fields.many2one('crm.tracking.medium', 'Channel'),
54 'categ_id': fields.many2one('crm.case.categ', 'Category', \
55 domain="[('section_id','=',section_id),\
56 ('object_id.model', '=', 'crm.helpdesk')]"),
57 'planned_cost': fields.float('Planned Costs'),
58 'create_date': fields.date('Creation Date' , readonly=True, select=True),
59 'date_closed': fields.date('Close Date', readonly=True, select=True),
60 'delay_expected': fields.float('Overpassed Deadline',digits=(16,2),readonly=True, group_operator="avg"),
61 'email': fields.integer('# Emails', size=128, readonly=True),
67 Display Deadline ,Responsible user, partner ,Department
68 @param cr: the current row, from the database cursor
71 tools.drop_view_if_exists(cr, 'crm_helpdesk_report')
73 create or replace view crm_helpdesk_report as (
77 date(c.create_date) as create_date,
78 date(c.date_closed) as date_closed,
90 extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as delay_close,
91 (SELECT count(id) FROM mail_message WHERE model='crm.helpdesk' AND res_id=c.id AND type = 'email') AS email,
92 abs(avg(extract('epoch' from (c.date_deadline - c.date_closed)))/(3600*24)) as delay_expected
95 where c.active = 'true'
97 c.state, c.user_id,c.section_id,c.priority,\
98 c.partner_id,c.company_id,c.date_deadline,c.create_date,c.date,c.date_closed,\
99 c.categ_id,c.channel_id,c.planned_cost,c.id
103 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: