addons/crm_helpdesk/crm_helpdesk_menu.xml

   1 <?xml version="1.0" encoding="utf-8"?>
   2 <openerp>
   3     <data noupdate="1">
   4
   5         <menuitem
   6             icon="terp-project" id="base.menu_main_pm"
   7             name="Project" sequence="10"
   8             web_icon="images/project.png"
   9             web_icon_hover="images/project-hover.png"/>
  10
  11         <menuitem id="base.menu_aftersale" name="After-Sale Services"
  12             parent="base.menu_main_pm" sequence="2" />
  13
  14 <!-- Help Desk (menu) -->
  15
  16         <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
  17             <field name="name">Helpdesk Requests</field>
  18             <field name="res_model">crm.helpdesk</field>
  19             <field name="view_mode">tree,calendar,form</field>
  20             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  21             <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
  22             <field name="context">{"search_default_user_id":uid, 'search_default_section_id': section_id}</field>
  23             <field name="help">Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer.</field>
  24         </record>
  25
  26         <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
  27             <field name="sequence" eval="1"/>
  28             <field name="view_mode">tree</field>
  29             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  30             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  31         </record>
  32
  33         <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
  34             <field name="sequence" eval="2"/>
  35             <field name="view_mode">calendar</field>
  36             <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
  37             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  38         </record>
  39
  40         <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
  41             <field name="sequence" eval="3"/>
  42             <field name="view_mode">form</field>
  43             <field name="view_id" ref="crm_case_form_view_helpdesk"/>
  44             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  45         </record>
  46
  47         <menuitem name="Helpdesk and Support" id="menu_help_support_main"
  48             groups="base.group_extended,base.group_sale_salesman"
  49             parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>
  50
  51     </data>
  52 </openerp>
  53