addons/crm_helpdesk/crm_helpdesk_menu.xml

   1 <?xml version="1.0" encoding="utf-8"?>
   2 <openerp>
   3     <data noupdate="1">
   4         <menuitem
   5             icon="terp-project" id="base.menu_main_pm"
   6             name="Project" sequence="10"
   7             web_icon="images/project.png"
   8             web_icon_hover="images/project-hover.png"/>
   9
  10         <menuitem id="base.menu_aftersale" name="After-Sale Services" sequence="2" parent="base.menu_main_pm" />
  11
  12 <!-- Help Desk (menu) -->
  13
  14         <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
  15             <field name="name">Helpdesk Requests</field>
  16             <field name="res_model">crm.helpdesk</field>
  17             <field name="view_mode">tree,calendar,form</field>
  18             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  19             <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
  20             <field name="context">{"search_default_user_id":uid, 'search_default_section_id': section_id}</field>
  21             <field name="help">Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer.</field>
  22         </record>
  23
  24         <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
  25             <field name="sequence" eval="1"/>
  26             <field name="view_mode">tree</field>
  27             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  28             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  29         </record>
  30
  31         <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
  32             <field name="sequence" eval="2"/>
  33             <field name="view_mode">calendar</field>
  34             <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
  35             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  36         </record>
  37
  38         <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
  39             <field name="sequence" eval="3"/>
  40             <field name="view_mode">form</field>
  41             <field name="view_id" ref="crm_case_form_view_helpdesk"/>
  42             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  43         </record>
  44
  45         <menuitem name="Helpdesk and Support" id="menu_help_support_main"
  46             groups="base.group_extended,base.group_sale_salesman"
  47             parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>
  48
  49     </data>
  50 </openerp>
  51