1 <?xml version="1.0" encoding="utf-8"?>
7 id="base.menu_base_partner"/>
9 <menuitem id="base.menu_aftersale" name="After-Sale Services" sequence="2" parent="base.menu_base_partner" />
11 <!-- Help Desk (menu) -->
13 <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
14 <field name="name">Helpdesk Requests</field>
15 <field name="res_model">crm.helpdesk</field>
16 <field name="view_mode">tree,calendar,form</field>
17 <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
18 <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
19 <field name="context">{"search_default_user_id":uid}</field>
20 <field name="help" type="html">
21 <p class="oe_view_nocontent_create">
22 Click to create a new request.
24 Helpdesk and Support allow you to track your interventions.
26 Use the OpenERP Issues system to manage your support
27 activities. Issues can be connected to the email gateway: new
28 emails may create issues, each of them automatically gets the
29 history of the conversation with the customer.
34 <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
35 <field name="sequence" eval="1"/>
36 <field name="view_mode">tree</field>
37 <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
38 <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
41 <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
42 <field name="sequence" eval="2"/>
43 <field name="view_mode">calendar</field>
44 <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
45 <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
48 <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
49 <field name="sequence" eval="3"/>
50 <field name="view_mode">form</field>
51 <field name="view_id" ref="crm_case_form_view_helpdesk"/>
52 <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
55 <menuitem name="Helpdesk and Support" id="menu_help_support_main"
56 groups="base.group_sale_salesman"
57 parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>