addons/crm_helpdesk/crm_helpdesk_menu.xml

   1 <?xml version="1.0" encoding="utf-8"?>
   2 <openerp>
   3     <data noupdate="1">
   4
   5         <!-- Top menu item -->
   6         <menuitem name="Sales"
   7             id="base.menu_base_partner"/>
   8
   9         <menuitem id="base.menu_aftersale" name="After-Sale Services" sequence="2" parent="base.menu_base_partner" />
  10
  11         <!-- Help Desk (menu) -->
  12
  13         <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
  14             <field name="name">Helpdesk Requests</field>
  15             <field name="res_model">crm.helpdesk</field>
  16             <field name="view_mode">tree,calendar,form</field>
  17             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  18             <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
  19             <field name="context">{"search_default_user_id":uid}</field>
  20             <field name="help" type="html">
  21               <p class="oe_view_nocontent_create">
  22                 Click to create a new request.
  23               </p><p>
  24                 Helpdesk and Support allow you to track your interventions.
  25               </p><p>
  26                 Use the OpenERP Issues system to manage your support
  27                 activities. Issues can be connected to the email gateway: new
  28                 emails may create issues, each of them automatically gets the
  29                 history of the conversation with the customer.
  30               </p>
  31             </field>
  32         </record>
  33
  34         <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
  35             <field name="sequence" eval="1"/>
  36             <field name="view_mode">tree</field>
  37             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  38             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  39         </record>
  40
  41         <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
  42             <field name="sequence" eval="2"/>
  43             <field name="view_mode">calendar</field>
  44             <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
  45             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  46         </record>
  47
  48         <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
  49             <field name="sequence" eval="3"/>
  50             <field name="view_mode">form</field>
  51             <field name="view_id" ref="crm_case_form_view_helpdesk"/>
  52             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  53         </record>
  54
  55         <menuitem name="Helpdesk and Support" id="menu_help_support_main"
  56             groups="base.group_sale_salesman"
  57             parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>
  58
  59     </data>
  60 </openerp>
  61