1 <?xml version="1.0" encoding="utf-8"?>
6 <menuitem name="Project"
10 <menuitem id="base.menu_aftersale" name="After-Sale Services" sequence="2" parent="base.menu_main_pm" />
12 <!-- Help Desk (menu) -->
14 <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
15 <field name="name">Helpdesk Requests</field>
16 <field name="res_model">crm.helpdesk</field>
17 <field name="view_mode">tree,calendar,form</field>
18 <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
19 <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
20 <field name="context">{"search_default_user_id":uid}</field>
21 <field name="help">Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer.</field>
24 <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
25 <field name="sequence" eval="1"/>
26 <field name="view_mode">tree</field>
27 <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
28 <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
31 <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
32 <field name="sequence" eval="2"/>
33 <field name="view_mode">calendar</field>
34 <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
35 <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
38 <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
39 <field name="sequence" eval="3"/>
40 <field name="view_mode">form</field>
41 <field name="view_id" ref="crm_case_form_view_helpdesk"/>
42 <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
45 <menuitem name="Helpdesk and Support" id="menu_help_support_main"
46 groups="base.group_sale_salesman"
47 parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>