addons/crm_helpdesk/crm_helpdesk_menu.xml

   1 <?xml version="1.0" encoding="utf-8"?>
   2 <openerp>
   3     <data noupdate="1">
   4         <menuitem id="base.menu_aftersale" name="After-Sale Services"
   5             parent="base.menu_base_partner" sequence="7" />
   6
   7 <!-- Help Desk (menu) -->
   8
   9         <record model="ir.actions.act_window" id="crm_case_helpdesk_act111">
  10             <field name="name">Helpdesk Requests</field>
  11             <field name="res_model">crm.helpdesk</field>
  12             <field name="view_mode">tree,calendar,form</field>
  13             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  14             <field name="context">{"search_default_user_id":uid, 'search_default_section_id': section_id}</field>
  15             <field name="search_view_id" ref="view_crm_case_helpdesk_filter"/>
  16             <field name="help">Helpdesk and Support allow you to track your interventions. Select a customer, add notes and categorize interventions with partners if necessary. You can also assign a priority level. Use the OpenERP Issues system to manage your support activities. Issues can be connected to the email gateway: new emails may create issues, each of them automatically gets the history of the conversation with the customer.</field>
  17         </record>
  18
  19         <record model="ir.actions.act_window.view" id="action_crm_sec_tree_view_act111">
  20             <field name="sequence" eval="1"/>
  21             <field name="view_mode">tree</field>
  22             <field name="view_id" ref="crm_case_tree_view_helpdesk"/>
  23             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  24         </record>
  25
  26         <record model="ir.actions.act_window.view" id="action_crm_sec_calendar_view_act111">
  27             <field name="sequence" eval="2"/>
  28             <field name="view_mode">calendar</field>
  29             <field name="view_id" ref="crm_case_helpdesk_calendar_view"/>
  30             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  31         </record>
  32
  33         <record model="ir.actions.act_window.view" id="action_crm_sec_form_view_act111">
  34             <field name="sequence" eval="3"/>
  35             <field name="view_mode">form</field>
  36             <field name="view_id" ref="crm_case_form_view_helpdesk"/>
  37             <field name="act_window_id" ref="crm_case_helpdesk_act111"/>
  38         </record>
  39
  40         <menuitem name="Helpdesk and Support" id="menu_help_support_main"
  41             groups="base.group_extended,base.group_sale_salesman"
  42             parent="base.menu_aftersale" action="crm_case_helpdesk_act111" sequence="2"/>
  43
  44     </data>
  45 </openerp>
  46