5 <menuitem id="menu_config_claim" name="Claim"
6 groups="base.group_extended"
7 parent="base.menu_base_config" sequence="6" />
9 <!-- Claims categories -->
11 <record id="crm_claim_categ_action" model="ir.actions.act_window">
12 <field name="name">Claim Categories</field>
13 <field name="res_model">crm.case.categ</field>
14 <field name="view_type">form</field>
15 <field name="view_id" ref="crm.crm_case_categ_tree-view"/>
16 <field name="domain">[('object_id.model', '=', 'crm.claim')]</field>
17 <field name="context">{'object_id':'crm.claim'}</field>
18 <field name="help">Create claim categories to better manage and classify your claims. Some example of claims can be: preventive action, corrective action.</field>
21 <menuitem action="crm_claim_categ_action" name="Categories"
22 id="menu_crm_case_claim-act" parent="menu_config_claim" />
24 <!-- Claim Stage Search view -->
26 <record id="claim_stage_search" model="ir.ui.view">
27 <field name="name">Claim Stage - Search</field>
28 <field name="model">crm.case.stage</field>
29 <field name="type">search</field>
30 <field name="inherit_id" ref="crm.crm_lead_stage_search"/>
31 <field name="arch" type="xml">
33 <xpath expr="//field[@name='name']" position="before">
34 <filter icon="terp-personal-" name="claim"
35 string="Claim" domain="[('type', '=', 'claim')]" context="{'type' : 'claim'}"/>
43 <record id="crm_claim_stage_act" model="ir.actions.act_window">
44 <field name="name">Claim Stages</field>
45 <field name="res_model">crm.case.stage</field>
46 <field name="view_type">form</field>
47 <field name="view_id" ref="crm.crm_case_stage_tree"/>
48 <field name="search_view_id" ref="claim_stage_search"/>
49 <field name="context">{'search_default_claim':1}</field>
50 <field name="help">You can create claim stages to categorize the status of every claim entered in the system. The stages define all the steps required for the resolution of a claim.</field>
53 <menuitem action="crm_claim_stage_act" name="Stages"
54 id="menu_crm_claim_stage_act" parent="menu_config_claim" />
58 <record model="ir.ui.view" id="crm_case_claims_tree_view">
59 <field name="name">CRM - Claims Tree</field>
60 <field name="model">crm.claim</field>
61 <field name="type">tree</field>
62 <field name="arch" type="xml">
63 <tree string="Claims" colors="blue:state=='pending' and not(date_deadline and (date_deadline < current_date));gray:state in ('close', 'cancel');red:date_deadline and (date_deadline < current_date)">
65 <field name="partner_id"/>
66 <field name="user_id" />
68 <field name="date_action_next"/>
69 <field name="action_next"/>
70 <field name="categ_id" string="Type" select="1"/>
71 <field name="stage_id" invisible="1"/>
72 <field name="date_deadline" invisible="1"/>
73 <field name="date_closed" invisible="1"/>
75 <button name="case_open" string="Open"
76 states="draft,pending" type="object"
77 icon="gtk-go-forward" />
78 <button name="case_close" string="Close"
79 states="open,draft,pending" type="object"
85 <record model="ir.ui.view" id="crm_case_claims_form_view">
86 <field name="name">CRM - Claims Form</field>
87 <field name="model">crm.claim</field>
88 <field name="type">form</field>
89 <field name="arch" type="xml">
90 <form string="Claims">
95 <group colspan="4" col="6">
96 <field name="user_id"/>
97 <field name="section_id" widget="selection" />
98 <group colspan="2" col="4">
99 <field name="stage_id" domain="[('type','=','claim')]"/>
100 <button name="stage_previous" string="" type="object" icon="gtk-go-back" />
101 <button icon="gtk-go-forward" string="" name="stage_next" type="object"/>
104 <field name="priority"/>
105 <field name="date_deadline"/>
107 <group colspan="4" col="4">
109 <page string="Claim Description">
110 <group colspan="2" col="2">
111 <separator colspan="2" string="Claim Reporter"/>
112 <field name="partner_id" string="Partner"
113 on_change="onchange_partner_id(partner_id)" />
114 <field name="partner_address_id" string="Contact"
115 on_change="onchange_partner_address_id(partner_address_id, email_from)" />
116 <field name="partner_phone"/>
117 <field name="email_from"/>
119 <group colspan="2" col="2">
120 <separator colspan="2" string="Responsibilities"/>
121 <field name="user_fault"/>
122 <field name="categ_id" widget="selection"
123 domain="[('object_id.model', '=', 'crm.claim')]" />
126 <separator colspan="4" string="Claim/Action Description"/>
127 <field name="description" colspan="4" nolabel="1"/>
128 <separator colspan="4" string=""/>
129 <group col="8" colspan="4">
130 <field name="state" select="1"/>
131 <button name="case_cancel" string="Cancel"
132 states="draft,open,pending" type="object"
134 <button name="case_pending" string="Pending"
135 states="draft,open" type="object"
136 icon="gtk-media-pause" />
137 <button name="case_open" string="Open"
138 states="draft,pending" type="object"
139 icon="gtk-go-forward" />
140 <button name="case_close" string="Done"
141 states="open,pending" type="object"
142 icon="gtk-jump-to" />
143 <button name="case_reset"
144 string="Reset to Draft" states="done,cancel"
145 type="object" icon="gtk-convert" />
148 <page string="Follow Up">
149 <group colspan="2" col="2">
150 <separator colspan="2" string="Actions"/>
151 <field name="date_action_next"/>
152 <field name="action_next"/>
154 <group colspan="2" col="2">
155 <separator colspan="2" string="Dates"/>
156 <field name="create_date"/>
157 <field name="date_closed"/>
158 <field name="write_date"/>
161 <group colspan="2" col="2">
162 <separator colspan="2" string="Root Causes"/>
163 <field name="cause" colspan="2" nolabel="1"/>
165 <group colspan="2" col="2">
166 <separator colspan="2" string="Resolution Actions"/>
167 <field name="type_action"/>
168 <field name="resolution" colspan="2" nolabel="1"/>
171 <page string="Communication & History" groups="base.group_extended">
173 <field colspan="4" name="email_cc" string="Global CC" widget="char"/>
175 <field name="message_ids" colspan="4" nolabel="1" mode="tree,form" readonly="1">
176 <tree string="History">
177 <field name="display_text" string="History Information"/>
178 <field name="history" invisible="1"/>
180 string="Reply" attrs="{'invisible': [('history', '!=', True)]}"
181 name="%(mail.action_email_compose_message_wizard)d"
182 context="{'mail':'reply'}"
183 icon="terp-mail-replied" type="action" />
185 <form string="Communication & History">
186 <group col="4" colspan="4">
187 <field name="email_from"/>
189 <field name="email_to" widget="char" size="512"/>
190 <field name="email_cc" widget="char" size="512"/>
191 <field name="subject" colspan="4" widget="char" size="512"/>
192 <field name="history" invisible="1"/>
194 <notebook colspan="4">
195 <page string="Details">
196 <group attrs="{'invisible': [('history', '!=', True)]}">
197 <field name="body" colspan="4" nolabel="1" height="250"/>
198 <button colspan="4" string="Reply"
199 name="%(mail.action_email_compose_message_wizard)d"
200 context="{'mail':'reply', 'message_id':active_id}"
201 icon="terp-mail-replied" type="action"/>
203 <group attrs="{'invisible': [('history', '=', True)]}">
204 <field name="display_text" colspan="4" nolabel="1" height="250"/>
207 <page string="Attachments">
208 <field name="attachment_ids" colspan="4" readonly="1" nolabel="1"/>
213 <button string="Add Internal Note"
214 name="%(crm.action_crm_add_note)d"
215 context="{'model': 'crm.lead' }"
216 icon="terp-document-new" type="action" />
217 <button string="Send New Email"
218 name="%(mail.action_email_compose_message_wizard)d"
219 icon="terp-mail-message-new" type="action"/>
227 <!-- Claim Calendar view -->
229 <record model="ir.ui.view" id="crm_case_claims_calendar_view">
230 <field name="name">Claims Actions</field>
231 <field name="model">crm.claim</field>
232 <field name="type">calendar</field>
233 <field name="priority" eval="2"/>
234 <field name="arch" type="xml">
235 <calendar string="Claims" date_start="date_action_next" color="user_id">
242 <!-- Crm claim Search view -->
244 <record id="view_crm_case_claims_filter" model="ir.ui.view">
245 <field name="name">CRM - Claims Search</field>
246 <field name="model">crm.claim</field>
247 <field name="type">search</field>
248 <field name="arch" type="xml">
249 <search string="Search Claims">
250 <filter icon="terp-check" string="Current" name="current"
251 domain="[('state','in',('draft', 'open'))]"
252 separator="1" help="Draft and Open Claims" />
253 <filter icon="terp-camera_test"
255 domain="[('state','=','open')]"
256 separator="1" help="In Progress Claims"
258 <filter icon="terp-gtk-media-pause"
260 domain="[('state','=','pending')]"
261 separator="1" help="All pending Claims"
263 <separator orientation="vertical"/>
264 <field name="name" select='1'/>
265 <field name="partner_id" select="1"/>
266 <field name="user_id" select="1" widget="selection">
267 <filter icon="terp-personal-"
268 domain="[('user_id','=', False)]"
269 help="Unassigned Claims" />
272 <group expand="0" string="Group By...">
273 <filter string="Partner" icon="terp-partner"
274 domain="[]" help="Partner"
275 context="{'group_by':'partner_id'}" />
276 <filter string="Responsible" icon="terp-personal"
277 domain="[]" help="Responsible User"
278 context="{'group_by':'user_id'}" />
279 <separator orientation="vertical"/>
280 <filter string="Stage" icon="terp-stage"
281 domain="[]" context="{'group_by':'stage_id'}" />
282 <filter string="Type" icon="terp-stock_symbol-selection"
283 domain="[]" context="{'group_by':'categ_id'}" />
284 <filter string="State"
285 icon="terp-stock_effects-object-colorize"
286 domain="[]" context="{'group_by':'state'}" />
287 <separator orientation="vertical"/>
288 <filter string="Claim Date" icon="terp-go-month"
289 domain="[]" help="Claim Date"
290 context="{'group_by':'date'}" />
291 <filter string="Deadline" icon="terp-go-month"
293 context="{'group_by':'date_deadline'}" />
294 <filter string="Closure" icon="terp-go-month"
295 domain="[]" help="Date Closed"
296 context="{'group_by':'date_closed'}" />
303 context="{'search_default_partner_id': [active_id], 'default_partner_id': active_id}"
304 id="act_claim_partner"
305 name="Report a Claim"
306 view_mode="form,tree"
307 res_model="crm.claim"
308 src_model="res.partner"/>
312 domain="[('partner_address_id', '=', active_id)]"
313 context="{'default_partner_id': partner_id}"
314 id="act_claim_partner_address"
315 name="Report a Claim"
316 view_mode="form,tree"
317 res_model="crm.claim"
318 src_model="res.partner.address"/>