addons/crm/report/crm_phonecall_report.py

   1 # -*- coding: utf-8 -*-
   2 ##############################################################################
   3 #
   4 #    OpenERP, Open Source Management Solution
   5 #    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
   6 #
   7 #    This program is free software: you can redistribute it and/or modify
   8 #    it under the terms of the GNU Affero General Public License as
   9 #    published by the Free Software Foundation, either version 3 of the
  10 #    License, or (at your option) any later version.
  11 #
  12 #    This program is distributed in the hope that it will be useful,
  13 #    but WITHOUT ANY WARRANTY; without even the implied warranty of
  14 #    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  15 #    GNU Affero General Public License for more details.
  16 #
  17 #    You should have received a copy of the GNU Affero General Public License
  18 #    along with this program.  If not, see <http://www.gnu.org/licenses/>.
  19 #
  20 ##############################################################################
  21
  22 from osv import fields,osv
  23 import tools
  24
  25 class crm_phonecall_report(osv.osv):
  26     """ Phone calls by user and section """
  27
  28     _name = "crm.phonecall.report"
  29     _description = "Phone calls by user and section"
  30     _auto = False
  31 #    _inherit = "crm.case.report"
  32
  33     _columns = {
  34         'delay_close': fields.float('Delay to close', digits=(16,2),readonly=True, group_operator="avg",help="Number of Days to close the case"),
  35         'categ_id': fields.many2one('crm.case.categ', 'Category', \
  36                         domain="[('section_id','=',section_id),\
  37                         ('object_id.model', '=', 'crm.phonecall')]"),
  38         'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
  39         'company_id': fields.many2one('res.company', 'Company', readonly=True),
  40     }
  41
  42     def init(self, cr):
  43
  44         """ Phone Calls By User And Section
  45             @param cr: the current row, from the database cursor,
  46         """
  47
  48         tools.drop_view_if_exists(cr, 'crm_phonecall_report')
  49         cr.execute("""
  50             create or replace view crm_phonecall_report as (
  51                 select
  52                     min(c.id) as id,
  53                     to_char(c.create_date, 'YYYY') as name,
  54                     to_char(c.create_date, 'MM') as month,
  55                     to_char(c.create_date, 'YYYY-MM-DD') as day,
  56                     c.state,
  57                     c.user_id,
  58                     c.section_id,
  59                     c.categ_id,
  60                     c.partner_id,
  61                     c.company_id,
  62                     count(*) as nbr,
  63                     0 as avg_answers,
  64                     0.0 as perc_done,
  65                     0.0 as perc_cancel,
  66                     date_trunc('day',c.create_date) as create_date,
  67                     avg(extract('epoch' from (c.date_closed-c.create_date)))/(3600*24) as  delay_close
  68                 from
  69                     crm_phonecall c
  70                 group by to_char(c.create_date, 'YYYY'), to_char(c.create_date, 'MM'),\
  71                      c.state, c.user_id,c.section_id, c.categ_id,c.partner_id,c.company_id
  72                      ,to_char(c.create_date, 'YYYY-MM-DD'),c.create_date
  73             )""")
  74
  75 crm_phonecall_report()
  76
  77 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: