addons/crm/report/crm_phonecall_report.py

   1 # -*- coding: utf-8 -*-
   2 ##############################################################################
   3 #
   4 #    OpenERP, Open Source Management Solution
   5 #    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
   6 #
   7 #    This program is free software: you can redistribute it and/or modify
   8 #    it under the terms of the GNU Affero General Public License as
   9 #    published by the Free Software Foundation, either version 3 of the
  10 #    License, or (at your option) any later version.
  11 #
  12 #    This program is distributed in the hope that it will be useful,
  13 #    but WITHOUT ANY WARRANTY; without even the implied warranty of
  14 #    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  15 #    GNU Affero General Public License for more details.
  16 #
  17 #    You should have received a copy of the GNU Affero General Public License
  18 #    along with this program.  If not, see <http://www.gnu.org/licenses/>.
  19 #
  20 ##############################################################################
  21
  22 from osv import fields,osv
  23 import tools
  24 from crm import crm
  25
  26 AVAILABLE_STATES = [
  27     ('draft','Draft'),
  28     ('open','Open'),
  29     ('cancel', 'Cancelled'),
  30     ('done', 'Closed'),
  31     ('pending','Pending')
  32 ]
  33
  34
  35 class crm_phonecall_report(osv.osv):
  36     """ Phone calls by user and section """
  37
  38     _name = "crm.phonecall.report"
  39     _description = "Phone calls by user and section"
  40     _auto = False
  41
  42     def _get_data(self, cr, uid, ids, field_name, arg, context={}):
  43
  44         """ @param cr: the current row, from the database cursor,
  45             @param uid: the current user’s ID for security checks,
  46             @param ids: List of case and section Data’s IDs
  47             @param context: A standard dictionary for contextual values """
  48
  49         res = {}
  50         state_perc = 0.0
  51         avg_ans = 0.0
  52
  53         for case in self.browse(cr, uid, ids, context):
  54             if field_name != 'avg_answers':
  55                 state = field_name[5:]
  56                 cr.execute("select count(*) from crm_lead where \
  57                     section_id =%s and state='%s'"%(case.section_id.id, state))
  58                 state_cases = cr.fetchone()[0]
  59                 perc_state = (state_cases / float(case.nbr)) * 100
  60
  61                 res[case.id] = perc_state
  62             else:
  63                 model_name = self._name.split('report.')
  64                 if len(model_name) < 2:
  65                     res[case.id] = 0.0
  66                 else:
  67                     model_name = model_name[1]
  68
  69                     cr.execute("select count(*) from crm_case_log l, ir_model m \
  70                          where l.model_id=m.id and m.model = '%s'" , model_name)
  71                     logs = cr.fetchone()[0]
  72
  73                     avg_ans = logs / case.nbr
  74                     res[case.id] = avg_ans
  75
  76         return res
  77
  78     _columns = {
  79         'name': fields.char('Year', size=64, required=False, readonly=True),
  80         'user_id':fields.many2one('res.users', 'User', readonly=True),
  81         'section_id':fields.many2one('crm.case.section', 'Section', readonly=True),
  82         'priority': fields.selection(crm.AVAILABLE_PRIORITIES, 'Priority'),
  83         'nbr': fields.integer('# of Cases', readonly=True),
  84         'state': fields.selection(AVAILABLE_STATES, 'State', size=16, readonly=True),
  85         'avg_answers': fields.function(_get_data, string='Avg. Answers', method=True, type="integer"),
  86         'perc_done': fields.function(_get_data, string='%Done', method=True, type="float"),
  87         'perc_cancel': fields.function(_get_data, string='%Cancel', method=True, type="float"),
  88         'month':fields.selection([('01', 'January'), ('02', 'February'), \
  89                                   ('03', 'March'), ('04', 'April'),\
  90                                   ('05', 'May'), ('06', 'June'), \
  91                                   ('07', 'July'), ('08', 'August'),\
  92                                   ('09', 'September'), ('10', 'October'),\
  93                                   ('11', 'November'), ('12', 'December')], 'Month', readonly=True),
  94         'create_date': fields.datetime('Create Date', readonly=True),
  95         'day': fields.char('Day', size=128, readonly=True),
  96         'delay_close': fields.float('Delay to close', digits=(16,2),readonly=True, group_operator="avg",help="Number of Days to close the case"),
  97         'duration': fields.float('Duration', digits=(16,2),readonly=True, group_operator="avg"),
  98         'delay_open': fields.float('Delay to open',digits=(16,2),readonly=True, group_operator="avg",help="Number of Days to open the case"),
  99         'categ_id': fields.many2one('crm.case.categ', 'Category', \
 100                         domain="[('section_id','=',section_id),\
 101                         ('object_id.model', '=', 'crm.phonecall')]"),
 102         'partner_id': fields.many2one('res.partner', 'Partner' , readonly=True),
 103         'stage_id': fields.many2one ('crm.case.stage', 'Stage', \
 104                          domain="[('section_id','=',section_id),\
 105                         ('object_id.model', '=', 'crm.phonecall')]", readonly=True),
 106         'company_id': fields.many2one('res.company', 'Company', readonly=True),
 107         'opening_date': fields.date('Opening Date', readonly=True),
 108         'creation_date': fields.date('Creation Date', readonly=True),
 109         'date_closed': fields.date('Close Date', readonly=True),
 110     }
 111
 112     def init(self, cr):
 113
 114         """ Phone Calls By User And Section
 115             @param cr: the current row, from the database cursor,
 116         """
 117         tools.drop_view_if_exists(cr, 'crm_phonecall_report')
 118         cr.execute("""
 119             create or replace view crm_phonecall_report as (
 120                 select
 121                     id,
 122                     to_char(c.date, 'YYYY') as name,
 123                     to_char(c.date, 'MM') as month,
 124                     to_char(c.date, 'YYYY-MM-DD') as day,
 125                     to_char(c.create_date, 'YYYY-MM-DD') as creation_date,
 126                     to_char(c.date_open, 'YYYY-MM-DD') as opening_date,
 127                     to_char(c.date_closed, 'YYYY-mm-dd') as date_closed,
 128                     c.state,
 129                     c.user_id,
 130                     c.section_id,
 131                     c.categ_id,
 132                     c.partner_id,
 133                     c.stage_id,
 134                     c.duration,
 135                     c.company_id,
 136                     c.priority,
 137                     1 as nbr,
 138                     0 as avg_answers,
 139                     0.0 as perc_done,
 140                     0.0 as perc_cancel,
 141                     date_trunc('day',c.create_date) as create_date,
 142                     extract('epoch' from (c.date_closed-c.create_date))/(3600*24) as  delay_close,
 143                     extract('epoch' from (c.date_open-c.create_date))/(3600*24) as  delay_open
 144                 from
 145                     crm_phonecall c
 146             )""")
 147
 148 crm_phonecall_report()
 149
 150 # vim:expandtab:smartindent:tabstop=4:softtabstop=4:shiftwidth=4: