addons/crm/crm_action_rule.py

   1 # -*- coding: utf-8 -*-
   2 ##############################################################################
   3 #
   4 #    OpenERP, Open Source Management Solution
   5 #    Copyright (C) 2004-2010 Tiny SPRL (<http://tiny.be>).
   6 #
   7 #    This program is free software: you can redistribute it and/or modify
   8 #    it under the terms of the GNU Affero General Public License as
   9 #    published by the Free Software Foundation, either version 3 of the
  10 #    License, or (at your option) any later version.
  11 #
  12 #    This program is distributed in the hope that it will be useful,
  13 #    but WITHOUT ANY WARRANTY; without even the implied warranty of
  14 #    MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
  15 #    GNU Affero General Public License for more details.
  16 #
  17 #    You should have received a copy of the GNU Affero General Public License
  18 #    along with this program.  If not, see <http://www.gnu.org/licenses/>.
  19 #
  20 ##############################################################################
  21
  22 import time
  23 import re
  24 import os
  25 import base64
  26 import tools
  27 import mx.DateTime
  28
  29 from tools.translate import _
  30 from osv import fields
  31 from osv import osv
  32 from osv import orm
  33 from osv.orm import except_orm
  34
  35 import crm
  36
  37 class case(osv.osv):
  38     _inherit = 'crm.case'
  39     _columns = {
  40         'date_action_last': fields.datetime('Last Action', readonly=1),
  41         'date_action_next': fields.datetime('Next Action', readonly=1),
  42     }
  43
  44     def remind_partner(self, cr, uid, ids, context={}, attach=False):
  45         return self.remind_user(cr, uid, ids, context, attach,
  46                 destination=False)
  47
  48     def remind_user(self, cr, uid, ids, context={}, attach=False,
  49             destination=True):
  50         for case in self.browse(cr, uid, ids):
  51             if not case.section_id.reply_to:
  52                 raise osv.except_osv(_('Error!'), ("Reply To is not specified in Section"))
  53             if not case.email_from:
  54                 raise osv.except_osv(_('Error!'), ("Partner Email is not specified in Case"))
  55             if case.section_id.reply_to and case.email_from:
  56                 src = case.email_from
  57                 dest = case.section_id.reply_to
  58                 body = ""
  59                 body = case.email_last or case.description
  60                 if not destination:
  61                     src, dest = dest, src
  62                     if body and case.user_id.signature:
  63                         body += '\n\n%s' % (case.user_id.signature)
  64
  65                 body = self.format_body(body)
  66                 dest = [dest]
  67
  68                 attach_to_send = None
  69
  70                 if attach:
  71                     attach_ids = self.pool.get('ir.attachment').search(cr, uid, [('res_model', '=', 'crm.case'), ('res_id', '=', case.id)])
  72                     attach_to_send = self.pool.get('ir.attachment').read(cr, uid, attach_ids, ['datas_fname','datas'])
  73                     attach_to_send = map(lambda x: (x['datas_fname'], base64.decodestring(x['datas'])), attach_to_send)
  74
  75                 # Send an email
  76                 flag = tools.email_send(
  77                     src,
  78                     dest,
  79                     "Reminder: [%s] %s" % (str(case.id), case.name, ),
  80                     body,
  81                     reply_to=case.section_id.reply_to,
  82                     openobject_id=str(case.id),
  83                     attach=attach_to_send
  84                 )
  85                 self._history(cr, uid, [case], _('Send'), history=True, email=dest, details=body, email_from=src)
  86                 #if flag:
  87                 #    raise osv.except_osv(_('Email!'),("Email Successfully Sent"))
  88                 #else:
  89                 #    raise osv.except_osv(_('Email Fail!'),("Email is not sent successfully"))
  90         return True
  91
  92     def _check(self, cr, uid, ids=False, context={}):
  93         '''
  94         Function called by the scheduler to process cases for date actions
  95         Only works on not done and cancelled cases
  96         '''
  97         cr.execute('select * from crm_case \
  98                 where (date_action_last<%s or date_action_last is null) \
  99                 and (date_action_next<=%s or date_action_next is null) \
 100                 and state not in (\'cancel\',\'done\')',
 101                 (time.strftime("%Y-%m-%d %H:%M:%S"),
 102                     time.strftime('%Y-%m-%d %H:%M:%S')))
 103         ids2 = map(lambda x: x[0], cr.fetchall() or [])
 104         cases = self.browse(cr, uid, ids2, context)
 105         return self._action(cr, uid, cases, False, context=context)
 106
 107     def _action(self, cr, uid, cases, state_to, scrit=None, context={}):
 108         if not context:
 109             context = {}
 110         context['state_to'] = state_to
 111         rule_obj = self.pool.get('base.action.rule')
 112         model_obj = self.pool.get('ir.model')
 113         model_ids = model_obj.search(cr, uid, [('model','=',self._name)])
 114         rule_ids = rule_obj.search(cr, uid, [('name','=',model_ids[0])])
 115         return rule_obj._action(cr, uid, rule_ids, cases, scrit=scrit, context=context)
 116
 117     def format_body(self, body):
 118         return self.pool.get('base.action.rule').format_body(body)
 119
 120     def format_mail(self, obj, body):
 121         return self.pool.get('base.action.rule').format_mail(obj, body)
 122 case()
 123
 124 class base_action_rule(osv.osv):
 125     _inherit = 'base.action.rule'
 126     _description = 'Action Rules'
 127
 128     def email_send(self, cr, uid, obj, emails, body, emailfrom=tools.config.get('email_from',False), context={}):
 129         body = self.format_mail(obj, body)
 130         if not emailfrom:
 131             if hasattr(obj, 'user_id')  and obj.user_id and obj.user_id.address_id and obj.user_id.address_id.email:
 132                 emailfrom = obj.user_id.address_id.email
 133
 134         name = '[%d] %s' % (obj.id, tools.ustr(obj.name))
 135         emailfrom = tools.ustr(emailfrom)
 136         if hasattr(obj, 'section_id') and obj.section_id and obj.section_id.reply_to:
 137             reply_to = obj.section_id.reply_to
 138         else:
 139             reply_to = emailfrom
 140         if not emailfrom:
 141             raise osv.except_osv(_('Error!'),
 142                     _("No E-Mail ID Found for your Company address!"))
 143         return tools.email_send(emailfrom, emails, name, body, reply_to=reply_to, openobject_id=str(obj.id))
 144
 145     def do_check(self, cr, uid, action, obj, context={}):
 146         ok = super(base_action_rule, self).do_check(cr, uid, action, obj, context=context)
 147
 148         if hasattr(obj, 'section_id'):
 149             ok = ok and (not action.trg_section_id or action.trg_section_id.id==obj.section_id.id)
 150         if hasattr(obj, 'categ_id'):
 151             ok = ok and (not action.trg_categ_id or action.trg_categ_id.id==obj.categ_id.id)
 152         if hasattr(obj, 'history_line'):
 153             ok = ok and (not action.trg_max_history or action.trg_max_history<=(len(obj.history_line)+1))
 154             reg_history = action.regex_history
 155             result_history = True
 156             if reg_history:
 157                 ptrn = re.compile(str(reg_history))
 158                 if obj.history_line:
 159                     _result = ptrn.search(str(obj.history_line[0].description))
 160                     if not _result:
 161                         result_history = False
 162             regex_h = not reg_history or result_history
 163             ok = ok and regex_h
 164         return ok
 165
 166     def do_action(self, cr, uid, action, model_obj, obj, context={}):
 167         res = super(base_action_rule, self).do_action(cr, uid, action, model_obj, obj, context=context)
 168         write = {}
 169
 170         if hasattr(action, act_section_id) and action.act_section_id:
 171             obj.section_id = action.act_section_id
 172             write['section_id'] = action.act_section_id.id
 173
 174         if hasattr(obj, 'email_cc') and action.act_email_cc:
 175             if '@' in (obj.email_cc or ''):
 176                 emails = obj.email_cc.split(",")
 177                 if  obj.act_email_cc not in emails:# and '<'+str(action.act_email_cc)+">" not in emails:
 178                     write['email_cc'] = obj.email_cc+','+obj.act_email_cc
 179             else:
 180                 write['email_cc'] = obj.act_email_cc
 181
 182         model_obj.write(cr, uid, [obj.id], write, context)
 183         emails = []
 184         if hasattr(obj, 'email_from') and action.act_mail_to_partner:
 185             emails.append(obj.email_from)
 186         emails = filter(None, emails)
 187         if len(emails) and action.act_mail_body:
 188             emails = list(set(emails))
 189             self.email_send(cr, uid, obj, emails, action.act_mail_body)
 190         return True
 191
 192
 193 base_action_rule()
 194
 195 class base_action_rule_line(osv.osv):
 196     _inherit = 'base.action.rule.line'
 197
 198     def state_get(self, cr, uid, context={}):
 199         res = super(base_action_rule_line, self).state_get(cr, uid, context=context)
 200         return res + [('escalate','Escalate')] + crm.AVAILABLE_STATES
 201
 202     def priority_get(self, cr, uid, context={}):
 203         res = super(base_action_rule_line, self).priority_get(cr, uid, context=context)
 204         return res + crm.AVAILABLE_PRIORITIES
 205
 206     _columns = {
 207         'trg_section_id': fields.many2one('crm.case.section', 'Section'),
 208         'trg_max_history': fields.integer('Maximum Communication History'),
 209         'trg_categ_id':  fields.many2one('crm.case.categ', 'Category'),
 210         'regex_history' : fields.char('Regular Expression on Case History', size=128),
 211         'act_section_id': fields.many2one('crm.case.section', 'Set section to'),
 212         'act_categ_id': fields.many2one('crm.case.categ', 'Set Category to'),
 213         'act_mail_to_partner': fields.boolean('Mail to partner',help="Check this if you want the rule to send an email to the partner."),
 214     }
 215
 216 base_action_rule_line()